Leisure Centre Operations Manager | Free Membership & Growth

Serco Leisure; Oxford; On-site; GBP 31,000; Full time

Job summary

A leisure management company in Oxford is seeking an Operations Manager to oversee daily operations at the ice rink. This role involves managing staff, maintaining facilities, ensuring customer satisfaction, and enforcing safety regulations. The ideal candidate has previous experience in a similar role and strong financial management skills. Join a dedicated team committed to enhancing community wellness through leisure activities.

Benefits

Free membership at the Centre

Discounted classes and facilities

Training opportunities

6% employer matched pension

Life assurance up to 2x base salary

21 days annual leave + public holidays

Qualifications

• Previous experience as an Operations Manager or similar within leisure.
• Proven experience using influencing processes to build commitment.
• Ability to simplify complex situations and spot key issues.

Responsibilities

• Supervise and manage staff scheduling and performance.
• Maintain ice surface and equipment for optimal conditions.
• Oversee facility upkeep and maintenance including public areas.
• Address customer inquiries and ensure positive rink experience.
• Implement and enforce safety protocols and conduct inspections.
• Monitor inventory levels and order supplies as needed.
• Assist with budgeting and financial tracking.
• Work with General Manager on operational improvements.
• Maintain accurate records of maintenance and performance.

Skills

Staff management

Customer service

Financial management

Inventory management

Job description

A leisure management company in Oxford is seeking an Operations Manager to oversee daily operations at the ice rink. This role involves managing staff, maintaining facilities, ensuring customer satisfaction, and enforcing safety regulations. The ideal candidate has previous experience in a similar role and strong financial management skills. Join a dedicated team committed to enhancing community wellness through leisure activities.