Legal Support Group Manager - Litigation Support

TN United Kingdom; London; On-site; USD 122,000 - 184,000; Full time

Job summary

An established industry player is seeking a Legal Support Group Manager to lead their Litigation and Investigations team. In this pivotal role, you will provide management support to the Legal Support Unit, overseeing a team that handles legal processes and collaborates with various departments. You will be responsible for monitoring internal controls, preparing productivity reports, and liaising with internal and external counsel. This position offers a unique opportunity to shape legal operations within a dynamic environment, ensuring compliance and efficiency while fostering team growth and collaboration.

Benefits

Health Coverage

401(k)

Insurance

Wellness Programs

Paid Time Off

Qualifications

• 10+ years of relevant legal operations or financial services experience.
• Familiarity with consumer law and litigation preferred.

Responsibilities

• Provide leadership and daily guidance to LSU members.
• Collaborate with Legal Department teams on LSU processes.

Skills

Legal Operations

Team Management

Consumer Law

Communication Skills

Organizational Skills

Microsoft Office Suite

Education

Bachelor’s Degree

Juris Doctor

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Microsoft Outlook

Job description

Reporting to a senior member of Citi’s Litigation and Investigations team, the Legal Support Group Manager provides management support to the Litigation and Investigations’ Legal Support Unit ("LSU"), which is comprised of the Legal Services Intake ("LSI") unit handling the intake of legal processes (including court orders, subpoenas, and other legal pleadings) directed to Citi legal entities in the United States. The LSU also includes the Restraining Orders team, the Cards and Mortgages Subpoenas team, and the Retail Bank Subpoenas team, with members located in Sioux Falls, SD, and San Antonio. The Legal Support Group Manager directly supervises and guides a team of experienced "leads" who execute tasks and workflows supporting these units.

Job Responsibilities:

1. Provide leadership, management support, and daily guidance to LSU members.
2. Devise, monitor, and report on internal risk and control mechanisms related to LSU activities.
3. Collaborate with Legal Department teams and other Citi departments to respond to internal requests regarding LSU processes, risks, and controls.
4. Prepare reports on productivity metrics and work performed by the LSU.
5. Supervise six senior staff members (“leads”) supporting the LSU’s intake and subpoenas teams.
6. Maintain, track, and update internal process documents used by LSU teams.
7. Liaise with internal and external counsel regarding non-party discovery requests and legal processes.
8. Communicate with external parties handling non-party discovery requests and legal processes.

Qualifications:

1. 10+ years of relevant legal operations, financial services industry, or legal experience.
2. Familiarity with consumer law, litigation, and discovery rules preferred.
3. Excellent written and verbal communication skills.
4. Strong organizational skills and attention to detail.
5. Experience with team-building and remote team management.
6. Proficient in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook).

Education:

• Bachelor’s degree required; Juris Doctor preferred.

Additional Details:

• Job Family Group: Legal
• Job Family: Legal Professionals
• Time Type: Full time
• Primary Location: Sioux Falls, South Dakota, United States
• Salary Range: $122,000 - $184,000 annually

In addition to salary, Citi offers discretionary and formulaic incentive and retention awards, along with comprehensive employee benefits including health coverage, 401(k), insurance, wellness programs, and paid time off. Benefits may vary by jurisdiction, job level, and hire date.

Posting Close Date: May 6, 2025