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Customer Service Team Leader

Paddy Power

London

On-site

GBP 100,000 - 125,000

Part time

3 days ago

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Job summary

Join a leading company in the entertainment industry as a Customer Service Team Leader in London. You will enhance customer experiences in retail shops, ensuring top-notch service while promoting online and retail products. Ideal candidates will have a proactive attitude and a passion for customer satisfaction. This role offers competitive pay and exciting opportunities for growth.

Benefits

Competitive salary including pay increase after

Performance Bonus & Promotional rewards

Flexible work patterns

Family Leave (Adoptive, Parental Leave & Wedding Leave)

Company Pension Scheme

Employee Assistant Programme

Company Social Events

Qualifications

Proactive and motivated individual passionate about achieving results.
Ability to create a warm environment exceeding customer expectations.

Responsibilities

Host customers in shop while providing best-in-class service.
Assist customers in placing bets through various channels.
Maintain excellent shop presentation standards.

Skills

Customer Service

Proactive

Technology Enthusiasm

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Your Role in the Team?

As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!

Starting Salary: £13.90per hour

Your Role in the Team?

As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!

Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don't worry if you've never worked in the betting industry before, we will provide full training… but it's your attitude that counts! Does this sound like you? If so, keep reading!

How you’ll do it?

We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, cross selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.

Other duties will include:

Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
Adapting to different situations while remaining customer-focused
Fulfilling social responsibility duties by adhering to established guidelines and regulations

What we offer?

Competitive salary including pay increase after
Performance Bonus & Promotional rewards
Annual & Quarterly rewards
Flexible work patterns
Family Leave (Adoptive, Parental Leave & Wedding Leave)
Company Sharesave Scheme (discount on Flutter Shares)
Life Cover
Company Pension Scheme.
Company Sick Pay
Birthday Leave
Employee Assistant Programme (including up to 6 free counselling sessions)
Financial Wellbeing platform – NUDGE.
Company Social Events.
Groupon Discount Scheme
Eyecare vouchers

And the Values that guide us? Here they are:

Customer First, Always | Change The Game | Win Together | Free To Be Me

We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.

We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.

If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Part-time

Job function

Job function
Other
Industries
Entertainment Providers

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