Legal Marketing CRM Specialist – Maternity Cover – Immediate Start

TN United Kingdom; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Legal Marketing CRM Specialist for a maternity cover role. This exciting opportunity involves maintaining the firm's CRM system, ensuring user adoption, and supporting the Marketing/BD team. The ideal candidate will have experience with InterAction, strong problem-solving skills, and a passion for data quality. Join a dynamic team in a collaborative environment where your contributions will directly impact the firm's success. If you're ready to take on a challenging role in a prestigious law firm, this is the perfect opportunity for you.

Qualifications

• Experience with CRM systems, particularly InterAction, is essential.
• Strong communication and organizational skills required.

Responsibilities

• Maintain and develop the CRM system to support business strategy.
• Support users with day-to-day operations of InterAction.
• Assist marketing team with events management and mailings.

Skills

CRM Management

Data Cleansing

Problem-Solving

Communication Skills

Organizational Skills

Education

Degree in CRM or Marketing

Tools

InterAction

Vuture VX

Excel

Job description

Legal Marketing CRM Specialist – Maternity Cover – Immediate Start

Our client, a successful and award-winning international law firm, offers a fantastic opportunity for an experienced Interaction & CRM Specialist to cover a maternity contract for a minimum of 12 months within their busy Marketing/BD team.

Position Overview

To support and maintain the firm's CRM system, ensuring user adoption and best practices across the firm.

Responsibilities

1. Maintain and develop the CRM system to support the firm’s business strategy.
2. Support users on the day-to-day operation of InterAction via phone or in person.
3. Handle data acquisition and stewarding, including resolving ‘DCM tickets’ raised by the CRM system.
4. Maintain and execute data cleansing and maintenance strategies.
5. Update company and individual profiles using various resources.
6. Generate regular and ad hoc reports for senior management and department heads.
7. Assist the wider marketing team with events management and related activities.
8. Manage and send mailings using the Vuture VX platform.
9. Monitor the client update inbox and support the Client Update team with mailings and creating distribution lists.
10. Previous InterAction experience, especially resolving DCM tickets, is essential.
11. Educated to degree level or equivalent, preferably in CRM or marketing.
12. Excellent written and verbal communication skills.
13. Strong problem-solving abilities.
14. Enjoy working with data and improving data quality.
15. Strong organizational and administrative skills, capable of working under pressure.
16. Proficient in IT, especially Excel and database management, with adaptability to new technologies and processes.

Please send your CV for an initial discussion with our team.