Legal Market Researcher

Thomson Reuters; Slough; Hybrid; GBP 27,000 - 35,000; Full time

Job summary

A global information company is hiring a Legal Market Researcher in Slough. This entry-level role involves conducting interviews with legal decision-makers and maintaining accurate data records. The ideal candidate will be trained to use Salesforce and will have opportunities for skill development in qualitative interviewing and analytics. The company offers a flexible hybrid work model and a strong focus on career development, inclusion, and employee well-being.

Benefits

Flexible vacation

Mental Health Days

Tuition reimbursement

Access to Headspace app

Qualifications

• Experience in outbound calling, preferably in market research or sales.
• Interest in the legal market is a plus.
• Basic understanding of qualitative research methods.

Responsibilities

• Conduct telephone interviews with legal decision-makers.
• Manage scheduling of interviews and maintain accurate records.
• Use Salesforce for data management and updates.

Skills

Outbound calling experience

Knowledge of Microsoft Office

Transcription skills

Qualitative interviewing

Tools

Salesforce

Job description

Thomson Reuters is hiring a Legal Market Researcher. In this entry‑level role as a Legal Market Researcher, you'll be primarily responsible for interviewing senior legal decision‑makers and clients on a variety of issues. You will join our team of in‑house experts and develop into a Legal Market Researcher with the skills to conduct professional interviews and transcribe to a high quality.

Responsibilities

• Outbound call recruiting legal decision‑makers for our bespoke client projects and work towards a monthly target and yearly completion.
• Secure and conduct telephone interviews, meeting a project‑based quota of interviews each month.
• Maintain consistent and accurate recording of respondents' answers, both during an interview and with the use of call recordings.
• Translate any German interviews into English to our translation guidelines.
• Manage your own schedule of interview appointments and provide clear communication to respondents.
• Keep Thomson Reuters database accurate and up‑to‑date with the latest information from/about respondents using computer systems.
• Have a good working knowledge of Microsoft Office; receive training to operate our CRM database via Salesforce.

What We Can Offer You

• Understanding and presenting our knowledge‑based incentives so you can confidently explain these to respondents and encourage participation in our research.
• Become efficient in the use of Salesforce with a week of training and learn how to input data and update our internal database.
• Develop and improve skills in qualitative interviewing; learn to conduct a professional telephone interview and capture key insights for published reports.
• Opportunities to develop skills such as digital analytics walkthroughs, LinkedIn training for corporate use, and assisting Custom Insight projects (subject to passing probation and completing monthly individual targets).

Preferred, But Not Essential Requirements

• Outbound calling experience (e.g., sales, market research).
• A background or interest in the legal market or research is beneficial, but not essential.

Benefits and Work Culture

• Hybrid Work Model: 2–3 days a week in the office depending on the role, with a seamless digital‑and‑physical connection.
• Flexibility & Work‑Life Balance: Flexible “Flex My Way” policies, work from anywhere for up to 8 weeks per year, and support for personal responsibilities.
• Career Development and Growth: Continuous learning, skills‑first programs, and an AI‑enabled future focus.
• Industry Competitive Benefits: Flexible vacation, two company‑wide Mental Health Days, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Global recognition for inclusion, belonging, flexibility, and a values‑driven mindset centered on customer obsession and teamwork.
• Social Impact: Two paid volunteer days per year, pro‑bono consulting projects, and ESG initiatives.
• Making a Real‑World Impact: Partner with customers to pursue justice, truth, and transparency, uphold the rule of law, and provide trusted, unbiased information worldwide.