Legal Assistant

ARAG Group; West of England; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

26 days holiday + bank holidays + MyDa

Pension scheme (up to 10% employer"s)

Employee discounts hub

Group income protection

Health cash plan

Job summary

ARAG Law in Bristol is seeking a friendly, organised Legal Assistant to join the Legal Operations team. You will support onboarding, manage client communications, and maintain files across multiple departments in a front‑of‑house role.

The ideal candidate has customer-facing experience and can handle a varied workload with excellent IT and communication skills. Training will be provided to support ongoing professional development.

Qualifications

• Experience in a customer facing role such as retail, call centres, hospitality or similar environments.
• Experience in a law firm or knowledge of legal processes is an advantage but not essential.
• Ability to manage a varied workload and stay organised.

Responsibilities

• Answer incoming reception calls and direct enquiries to the appropriate teams.
• Contact new clients to gather key information and support onboarding.
• Open and maintain new files on the case management system across multiple departments.
• Provide administrative support to legal teams as required.
• Handle client communications via phone, email and post.
• Process incoming and outgoing post.
• Respond to tasks within shared mailboxes and support the wider team.

Skills

Excellent communication

Customer service

Multitasking

Tools

Microsoft Office

Case management system

Job description

ARAG Law is looking for a friendly, organised and proactive Legal Assistant to join our Legal Operations team in Bristol. This is a front‑of‑house role where you will play a vital part in shaping our clients’ first experience with us and help provide an excellent level of support to individuals who need our help and expertise with legal services at ARAG Law.

Your focus will be onboarding new clients efficiently and accurately while delivering a consistently high standard of service, ensuring that their first impression with us is seamless and efficient.

Your key responsibilities will include:

• Answering incoming reception calls and directing enquiries to the appropriate teams
• Contacting new clients to gather key information and support the onboarding process
• Opening and maintaining new files on our case management system across multiple law departments
• Providing administrative support to legal teams as required
• Handling client communications via phone, email and post
• Processing incoming and outgoing post
• Responding to tasks within shared mailboxes and supporting the smooth running of the wider team

This is an excellent opportunity for someone who enjoys working with people, thrives in a fast‑paced environment and takes pride in delivering a positive customer experience.

About You

We would love to hear from candidates with previous experience in a customer facing role such as retail, call centres, hospitality or similar environments. Previous experience within a law firm or knowledge of legal processes would be an advantage but it is not essential, as full training and ongoing support will be provided.

You will be able showcase skills and ability to manage a varied workload.

We’re keen to hear from candidates who can demonstrate:

• Proficiency in Microsoft Office and IT systems
• Excellent written and verbal communication skills
• Commitment to ensuring good customer outcomes
• The ability to manage multiple tasks and remain calm under pressure
• A flexible, reliable approach and the ability to work both independently and as part of a team

We offer a range of excellent benefits designed to support you and your lifestyle, including:

• 26 days holiday + bank holidays+ ‘MyDay’ (1 day to take at your discretion during the year)
• Contributory company pension scheme (up to 10% employer match)
• Opportunity to buy up to 5 days of annual leave every year
• Employee Reward and Incentive Scheme
• Progressive career pathway and development opportunities
• The option to join our Sports and Social club which organises discounted events such as theatre visits, sporting events and shopping trips
• Group Income Protection for all employees
• Group Legal Protection for all employees
• European Motor Assistance and Home Emergency Assistance
• Inclusion in our Health Cash plan
• Salary sacrifice benefits including Cycle scheme
• Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK

If you’re looking to build a career in a supportive legal environment where client care is at the heart of everything we do, we’d love to hear from you.

About The Company

ARAG UK helps businesses and individuals gain access to justice, and it’s our founding principle to enable everybody, not just those who can afford it, to assert their legal rights.

Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that ARAG UK are paying their legal bills. Our businesses include a legal expenses insurance company and a law firm with many opportunities in both areas.

We have historically focussed on delivering legal services to customers solely via our Legal Expenses Insurance products, which provides a steady workload of litigated cases in areas such as;

• Employment
• Business & Commercial

We believe these are exciting times for ARAG Law as part of the wider ARAG UK, and we are looking for likeminded individuals who share our ambition to make our high quality legal solutions accessible and affordable.

You can expect to join an organisation that will challenge and develop you to progress your career in ways that traditional law firms cannot. We are also committed to supporting continued professional development and promote both internal Training Contracts and alternative routes to qualification (SQE/CILEX).

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer a generous reward and benefits package.

Will this role count as your QWE, and who will confirm it?

Check it against the SRA’s questions in two minutes. If there is no COLP or solicitor where you work, the SRA lets a solicitor outside confirm it: an FQPS solicitor can, from £275.