Legal Assistant

Jobtailor; Birmingham; On-site; GBP 18,000 - 23,000; Full time

Job summary

Jobtailor in Birmingham is seeking a proactive administrative specialist to support the Managed Legal Services team with client enquiries, case management, and document preparation. You will handle inbound calls, respond to emails within 15 minutes, and assist with conflict-of-interest checks, file closure, and fee collection, while developing your legal operations and client service skills in a busy law firm environment.

Training is provided, and weekend shifts are required.

Qualifications

• Experience in sales, customer service, call centre, retail or admin preferred.
• Confident communicating over the phone.
• Proficient with IT systems including Word and Excel.
• Willing to work weekends and flexible during the week.
• Motivated to progress within a law firm.
• Ability to multitask with attention to detail.
• Strong organisational skills and teamwork.
• Training provided; no legal experience required.

Responsibilities

• Conduct initial interviews for new consumer client enquiries.
• Prioritise inbound calls and follow up to maximise client instructions.
• Respond to new email and online enquiries within 15 minutes.
• Complete conflict-of-interest and identification checks.
• Liaise with third-party suppliers, agents and experts.
• Provide costs advice, prepare retainer docs, and authority forms.
• Use a case management system to progress queries.
• Explain litigation processes to clients at early stages.

Skills

Sales experience

Phone communication

Word & Excel

Organizational skills

Attention to detail

Tools

Case Management System

Microsoft Word

Microsoft Excel

Job description

• Conduct initial interviews for new consumer client enquiries
• Prioritise inbound telephone calls and conduct follow-up calls to maximise client instructions
• Respond to new email and online enquiries within 15 minutes
• Complete conflict-of-interest and identification checks
• Liaise with third-party suppliers, agents and experts
• Provide initial costs advice, prepare retainer documentation and forms of authority, and arrange cover where appropriate
• Use a case management system to process and progress queries and workflows
• Research medical terms and procedures relevant to risk assessment
• Manage rejected enquiries based on jurisdiction, limitation and other risk measures
• Record and report enquiry status and reasons for non-conversion
• Produce file rejection correspondence
• Assist with file closure procedures, archiving and fee collection
• Draft correspondence and documents
• Source witness questionnaires
• Explain the litigation process to clients at initial stages
• Assist with projects across the wider Managed Legal Services team
• Take calls from debtors wishing to make payments
• Respond to enquiries across work streams serviced by other Ampa brands

Requirements

• Experience from a sales, customer service, call centre, retail or administrative background advantageous
• Experience or confidence communicating effectively over the phone
• Confidence using IT systems, including Microsoft Word and Excel
• Desire to work and progress within a law firm
• Ability to multitask and prioritise
• Ability to produce accurate, high-standard work with attention to detail
• Strong organisational skills while maintaining team processes and procedures
• Highly enthusiastic and willing to go beyond the job description
• Respectful, positive, willing and can-do attitude
• Keen to learn, proactively take ownership and drive career progression
• Must be able to work weekend shifts and have flexibility during the week
• No legal experience required; training provided
• Employment subject to employment and other checks after offer acceptance

Core Competencies

Demonstrates strong communication skills and the ability to manage client enquiries effectively while utilizing IT systems for documentation and case management. Capable of multitasking and producing high-quality work with attention to detail in a fast-paced environment.

Highest-signal resume keywords

• Client Communication
• Case Management System Proficiency
• Microsoft Word and Excel
• Organizational Skills
• Attention to Detail

ATS Optimization Keywords

Soft Skills

• Effective Communication
• Multitasking
• Enthusiasm
• Positive Attitude
• Ownership

Industry Keywords

• Client Enquiries
• Conflict-of-Interest Checks
• Litigation Process
• File Closure Procedures
• Risk Assessment

Tools & Technologies

• Case Management System
• Microsoft Word
• Microsoft Excel