Legal Aid Casework Officer

Ministry of Justice; Jarrow; On-site; GBP 22,000 - 27,000; Full time

Job summary

A government agency is seeking Administration Officers (AO) to process applications for legal aid and assess claims for payments. In this role, you will manage your time effectively while ensuring compliance with regulations. You will interact with Solicitors and clients and achieve operational standards. Full training is provided, and no prior experience is required, making it an excellent opportunity for those looking to start their career in a fast-paced environment.

Benefits

Structured training and development opportunities

Supportive and inclusive culture

Qualifications

• Ability to make decisions using evidence/information.
• Experience of working in a team.
• Ability to work to deadlines.
• Ability to use computers and Microsoft 365.
• Ability to communicate using written and verbal skills.

Responsibilities

• Process applications for legal aid and assess claims for payments.
• Make accurate decisions on applications and claims.
• Handle enquiries from customers both in writing and verbally.
• Interact with Solicitors, legal aid clients, and colleagues.
• Achieve performance and quality targets.

Skills

Decision-making using evidence

Teamwork

Deadline orientation

Computer skills

Verbal and written communication

Tools

Microsoft 365

Job description

A government agency is seeking Administration Officers (AO) to process applications for legal aid and assess claims for payments. In this role, you will manage your time effectively while ensuring compliance with regulations. You will interact with Solicitors and clients and achieve operational standards. Full training is provided, and no prior experience is required, making it an excellent opportunity for those looking to start their career in a fast-paced environment.