Legal Advisor - LVI

Carpenters Limited; Birkenhead; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

25 days’ holiday plus bank holidays

Hybrid working model

Volunteering days

Job summary

Carpenters Group is seeking a Legal Advisor specializing in Low Velocity Impact (LVI) cases to manage non-litigated personal injury claims with allegations of fraud. You will work to progress claims, check claim authenticity and coordinate with insurers, while maintaining client and referrer relationships.

The role emphasizes diligence, adherence to CPR, and contribution to a high-performing team culture. Carpenters Group has a long-standing UK presence in legal and insurance services.

Qualifications

• Proven experience handling fraud/LVI claims.
• Extensive knowledge of the full litigation process.
• Good working knowledge of relevant case law and legislation.
• Experience with RTA claims and technical legal files is desirable.
• Strong client care and communication skills.

Responsibilities

• Progress claims promptly per CPR and manage daily caseloads.
• Instruct Counsel for conferences and CMCs.
• Keep clients informed throughout the claim lifecycle.
• Maintain relationships with referrers to ensure loyalty.
• Coordinate with BTE and ATE insurers on progress.
• Check authenticity and validity of potentially fraudulent claims.
• Prepare files for transfer to litigation team.
• Work to meet individual and team targets.
• Build relationships with external clients to reduce complaints.
• Ensure compliance with policies and regulations.
• Contribute to a positive, inclusive team culture.

Skills

Fraud/LVI claims experience

Legal advisory experience

Job description

Job Purpose

As a Legal Advisor specialising in Low Velocity Impact (LVI) cases, you will be responsible for managing all aspects of non-litigated personal injury claims that involve allegations of fraud.

Key Responsibilities

• Progressing claims in a timely manner in accordance with the CPR, prioritising urgent matters and managing daily caseloads.


• Instruct Counsel for conferences, hearings, and case management conferences (CMCs).


• Keep clients informed and updated regularly throughout the claim’s lifecycle.


• Maintain strong relationships with referrers, ensuring consistent service and loyalty to the firm.


• Liaise with BTE (Before the Event) and ATE (After the Event) insurers, keeping them fully informed on claim progress.


• Check the authenticity and validity of claims, especially on complex or potentially fraudulent files.


• Prepare files for transfer to the litigation team as soon as possible.


• Achieve individual and team targets, supporting colleagues to ensure departmental goals are met.


• Build relationships with external clients to minimise complaints and enhance the firm’s reputation.


• Ensure all work is compliant with internal policies and external regulations.


• Contribute to a positive, inclusive, and high-performing team culture

Experience And Knowledge

• Proven experience handling claims involving allegations of fraud and/or LVI.


• This role is suitable for experienced legal advisors with significant knowledge of the full litigation process.


• Good working knowledge of relevant case law and legislation.


• Experience with RTA claims and technical legal files is highly desirable.


• Ability to work in an organised, methodical manner and manage competing priorities.


• Excellent client care and communication skills, with the confidence to advise and update multiple stakeholders.


• Strong commercial awareness and commitment to delivering successful outcomes for clients and the business.


• Commitment to diversity, inclusion, and equal opportunities.

Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all.

About Us

Here at Carpenters Group, we’ve been providing legal and insurance services across the UK for over 30 years.

We’ve grown from a small law firm into a 1500 people strong team made up of insurance professionals, legal experts and best in class corporate services, working across seven office locations.

We work in partnership with household name insurers to deliver a variety of fully outsourced claim solutions. We also represent individuals who need expert legal support.

As a great place to work our core values underpin how we behave. Our working environment is positive and informal, and we encourage people to work together to perform at their best.

We understand that our success as a business depends on the success of our people, which is why we invest in your training, development and social projects, helping everyone to connect and grow.

No matter what stage of your career, at Carpenters Group there is a place for you to achieve your potential.

Benefits

• 25 days’ holiday plus bank holidays


• Hybrid working model


• 2 x Volunteering days to support charitable initiatives


• Matched Giving - up to £250 matched for personal charity fundraising for a registered charity


• Medicash cash plan - claim back dental / physio / optical appointments


• My Medicash App - including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools


• Discounts and cash back on travel and shopping through Medicash extras


• Life Assurance Scheme (4 x salary)


• Pension scheme


• Travel Loan


• Active network of Wellbeing Champions - providing mental health support


• Training and development opportunities


• Funded social events to connect with your colleagues


• Dress for your day policy