Legal Advisor - Complex Recoveries

Carpenters Group; Liverpool; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

25 days holiday per annum

Hybrid working model

2 x Volunteering days

Matched Giving - up to £250

Job summary

Carpenters Group is seeking a Complex Recoveries Legal Advisor to manage high-value litigated RTA recovery cases and deliver quality, timely claims handling to maximise recoveries.

The role involves working within a busy team, using the firm’s case management system and MS Office, with a strong focus on accuracy, stakeholder communication and settlement strategy in a target-driven environment. Our firm values diversity and professional growth, with hybrid working where applicable.

Qualifications

• Experience managing a full caseload of litigated RTA recovery or ULR claims is essential.
• Knowledge of liability issues including the Road Traffic Act and Article 75.
• Strong negotiation and communication skills.
• Background in customer or stakeholder-focused environments with quality service.
• Competence using case management systems and MS Office.
• High attention to detail, organisation and commitment to quality service.

Responsibilities

• Manage a full caseload of high-value litigated recovery files using the firm’s case management system.
• Ensure accurate and timely updates on the case management system.
• Progress cases efficiently using appropriate communication methods.
• Provide professional, timely legal advice to clients with regular communication and expectation management.
• Take a commercial and practical approach to settlement negotiations and risk advice.
• Support team performance against recovery and lifecycle targets without compromising integrity.
• Liaise with sources, experts, third-party insurers and other stakeholders.
• Perform effectively in a target-driven environment.

Skills

Litigation caseload management

Negotiation skills

Communication skills

Customer-focused service

Tools

Case management software

MS Office

Job description

Job Purpose

Due to continued growth, we are seeking a Complex Recoveries Legal Advisor to join the team. The role involves managing a full caseload of high‑volume, high‑value (over £10,000) litigated RTA recovery cases, delivering high‑quality claims handling and maximising recoveries within agreed timescales to support the overall success of the business.

Key Duties & Responsibilities

• Manage a full caseload of high‑value litigated recovery files using the firm’s case management system
• Ensure accurate and timely updates on the case management system
• Progress cases efficiently using appropriate communication methods
• Provide professional, timely legal advice to clients with regular communication and expectation management
• Take a commercial and practical approach to settlement negotiations and risk advice
• Support team performance against recovery and lifecycle targets without compromising integrity
• Liaise with sources, experts, third‑party insurers, and other stakeholders
• Perform effectively in a target‑driven environment

Experience & Knowledge

• Experience managing a full caseload of litigated RTA recovery or ULR claims is essential
• Working knowledge of liability issues, including the Road Traffic Act and Article 75
• Strong negotiation and communication skills
• Demonstrable background in customer or stakeholder‑focused environments - with a strong focus on delivering quality service to clients and the wider firm.
• Competence using case management systems and MS Office
• High attention to detail, organisation, and commitment to quality service

Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all.

About Us

Here at Carpenters Group, we’ve been providing legal and insurance services across the UK for over 30 years.

We’ve grown from a small law firm into a 1500 people strong team made up of insurance professionals, legal experts and best in class corporate services, working across seven office locations.

We work in partnership with household name insurers to deliver a variety of fully outsourced claim solutions. We also represent individuals who need expert legal support.

As a great place to work our core values underpin how we behave. Our working environment is positive and informal, and we encourage people to work together to perform at their best.

We understand that our success as a business depends on the success of our people, which is why we invest in your training, development and social projects, helping everyone to connect and grow.

No matter what stage of your career, at Carpenters Group there is a place for you to achieve your potential.

Benefits

• 25 days' holiday per annum
• Hybrid working model (in relevant role)
• 2 x Volunteering days to support charitable initiatives
• Matched Giving - up to £250 matched for personal charity fundraising for a registered charity
• Medicash cash plan - claim back dental / physio / optical appointments
• My Medicash App - including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing …(??)
• Discounts and cash back on travel and shopping through Medicash extras
• Life Assurance Scheme (4 x salary)
• Pension scheme
• Funded driving theory test (in relevant role)
• Active network of Wellbeing Champions - providing mental health support
• Training and development opportunities
• Funded social events to connect with your colleagues
• Dress for your day policy