Legacy Engagement Coordinator

WWF-UK; Woking; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Annual leave 26 days and rising

Flexible working

Pension 7.5-10%

Learning & development

Wellbeing initiatives

Job summary

WWF-UK is seeking a Legacy Engagement Coordinator on a fixed-term maternity cover based at Living Planet Centre, Woking. You will manage enquiries, nurture relations with supporters considering gifts in wills or in memory, and coordinate events and referrals to our free wills provider.

You will record conversations in our CRM, collaborate with multiple teams, and help deliver a high-quality, compassionate supporter experience while safeguarding the values of WWF-UK.

Qualifications

• Experience in supporter care, fundraising or charity sector.
• Ability to communicate with empathy about bereavement and gifts in wills.
• Excellent written and verbal communication, personalised letters.
• Strong relationship-building and listening skills.
• Experience handling sensitive conversations calmly.
• Proven ability to manage enquiries and deadlines.

Responsibilities

• Respond to enquiries by phone, email and post with empathy and professionalism.
• Maintain accurate supporter records in the CRM and manage the team inbox.
• Coordinate referrals to WWF-UK’s free wills provider and liaise with teams.
• Support legacy events and assist with legacy marketing and activities.
• Provide thoughtful, personal correspondence and maintain high supporter care standards.

Skills

Supporter care

Customer service

Relationship management

Empathy & sensitivity

Written communication

CRM systems

Microsoft Office

Team collaboration

Tools

Canopy CRM

CRM platforms

Job description

Join us at WWF-UK – Legacy Engagement Coordinator (FTC)

Location: Living Planet Centre, Woking, Surrey

Contract: Fixed Term Contract

Hybrid working: Minimum 40% in person collaboration per month

Please note, this is a fixed-term role linked to a maternity cover for up to 12 months, ending no later than 12 August 2027. Due to the nature of the contract, it may end earlier if the substantive postholder returns sooner than expected, subject to the notice arrangements set out in the contract.

About the role

We’re excited to be recruiting a Legacy Engagement Coordinator to help provide thoughtful, personal and responsive support to WWF-UK’s legacy and in-memory supporters.

Working closely with the Legacy and In Memory Supporter Manager, you’ll help build strong and lasting relationships with people who are considering leaving a gift to WWF-UK, have pledged a gift in their will or are choosing to support our work in memory of someone important to them.

You’ll be a key point of contact for supporters, responding to enquiries by telephone, email and post with empathy, care and professionalism. You’ll write personal thank-you letters and cards, support people through sensitive conversations and help ensure every supporter feels recognised and valued.

You’ll also maintain accurate records of supporter conversations and updates through our CRM system, manage the team inbox and coordinate referrals to WWF-UK’s free wills provider. Working closely with Supporter Care, Legacy Management and colleagues across Public Fundraising, you’ll help provide a joined-up and consistently high-quality supporter experience.

Alongside this, you’ll support the delivery of legacy events, helping to coordinate invitations, RSVPs, supporter enquiries and event logistics. You’ll also provide practical support across legacy marketing, stewardship and in-memory activity as required.

This is a varied and highly people-focused role that combines supporter care, administration, relationship management and event coordination. It offers the opportunity to help supporters make a lasting contribution to nature while supporting them through decisions and moments that can be deeply personal.

We’re looking for someone who is empathetic, organised and confident communicating with people from a wide range of backgrounds. You’ll be calm and thoughtful when handling sensitive conversations, with excellent attention to detail and a genuine commitment to providing an outstanding supporter experience.

Skills and experience

You’ll bring the following skills and experience to succeed in this role:

• Experience working in a supporter care, customer service or relationship-management environment
• Experience communicating with members of the public by telephone, email, letter and, where appropriate, face to face
• Ability to communicate with empathy and sensitivity about bereavement, gifts in wills and in-memory giving
• Excellent written and verbal communication skills, including the ability to write thoughtful and highly personalised correspondence
• Ability to adapt your communication style to the needs and preferences of different supporters
• Strong relationship-building skills, with the ability to make people feel listened to, understood and valued
• Experience handling challenging or emotionally sensitive conversations calmly and professionally
• Strong organisational and prioritisation skills, with the ability to manage enquiries, administrative tasks and competing deadlines effectively
• Excellent attention to detail and accuracy when recording supporter information and communications
• Experience using a CRM, database or similar system to maintain clear and complete records
• Good digital skills, including confidence using Microsoft Office and managing shared inboxes
• Ability to work collaboratively and build strong relationships across different teams
• Ability to work independently, use initiative and resolve issues appropriately
• Commitment to providing an inclusive and respectful experience for people from a wide range of backgrounds
• Experience working within fundraising, supporter engagement or the charity sector
• Experience supporting legacy, in-memory or high-value supporters
• Experience coordinating supporter events, including invitations, RSVPs and event logistics
• Experience working with external suppliers or service providers
• Experience collating supporter information, feedback or results and sharing insights with internal stakeholders
• Experience using a fundraising CRM, ideally Canopy
• An interest in WWF-UK’s work and a commitment to our mission

What we offer

We believe in rewarding our team with more than just a salary. Here’s what you can expect:

• Annual leave starting at 26 days a year, rising one day each year to 31 days plus bank holidays
• Flexible working options, to support your work life balance
• 7.5% employer contribution to pension, rising to 10% with employee contribution
• Learning and development opportunities to help you grow
• Regular wellbeing initiatives to support your health and happiness.

This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we’re unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK.

This role is hybrid with a minimum 40% of your contracted hours spent at our beautiful UK head office, the Living Planet Centre in Woking, Surrey, where you’ll hot desk among trees and gardens.

About WWF-UK

We’re a global conservation charity with millions of supporters and hundreds of projects around the world.

At WWF-UK, we’re bringing our world back to life. Protecting what’s left isn’t enough. We’re racing to restore nature and prevent catastrophic climate change. And it’s a race we can win with everyone’s help.

We’re courageous, passionate, and driven by science. For more than 60 years we’ve been at the forefront of global efforts to protect wildlife and the natural world. We work with integrity, collaboration and deep respect for those we partner with.

Our Diversity Promise to You

At the heart of our mission is a simple truth: the planet needs everyone. That means you - in all your uniqueness, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or how you choose to express yourself.

We don’t do stereotypes. We work together with purpose, driven by passion and enhanced by respect, courage, and integrity. We pull together from all walks of life to fight for a better future, and we want you to feel supported every step of the way.

We’re proud to be a Disability Confident employer and are committed to creating an inclusive workplace where everyone feels they belong. We actively encourage applications from people of all backgrounds and identities.

So, if there’s anything we can do to make your application or interview experience more comfortable or accessible, just give our Talent Acquisition Team a shout at [e-mail]

Safeguarding Commitment

Just as we celebrate diversity in all its forms, we are equally dedicated to creating a safe environment for every person we work with or encounter.

Our commitment extends to children, adults at risk, and individuals experiencing any form of vulnerability, whether temporary or permanent.

We proudly stand behind CAPSEAH (Common Approach to Protection from Sexual Exploitation, Sexual Abuse and Sexual Harassment) and put this commitment into action through clear policies, thorough training, and recruitment checks tailored to each role, which may include external vetting.

If you ever have a concern, however big or small, know that there are confidential channels ready to support you at WWF-UK. We promise to respond promptly and with care, because protecting every individual is at the heart of everything we do.