Legacy Case Administrator

The Guide Dogs for the Blind Association; Reading; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Legacy Case Administrator to join their dedicated team in Reading. This full-time role involves managing estates and legacies with compassion and precision, ensuring that bereaved families receive the support they need. As part of a mission-driven organization, you'll contribute to vital income sources that enable life-changing services for individuals with sight loss. With a commitment to diversity and inclusion, this role offers a supportive environment where your administrative skills can truly make a difference. Join a team that values empathy, attention to detail, and the importance of every contribution.

Benefits

Flexible Benefits

Generous Holiday Allowance

Matched Contributory Pension Scheme

Discounts and Cashback Schemes

Qualifications

• Strong administrative skills with a focus on detail and empathy.
• Experience in managing caseloads and engaging with bereaved families.

Responsibilities

• Manage estates left by supporters and handle legacy cases professionally.
• Ensure accurate recording of correspondence and legacy receipts.

Skills

Administrative Skills

Attention to Detail

Empathy

Case Management Software

Education

High School Diploma

Relevant Certification

Tools

Legacy Case Management Software

Job description

Join to apply for the Legacy Case Administrator role at The Guide Dogs for the Blind Association

The Guide Dogs for the Blind Association provided pay range

This range is provided by The Guide Dogs for the Blind Association. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Do you have strong administrative skills and want to make a real difference?

At Guide Dogs, we believe that every person with sight loss should be able to live the life they choose. As a Legacy Case Administrator, you will play a crucial role in helping us make that a reality by ensuring the smooth and accurate administration of legacies. Your skills will contribute to one of our most significant income sources, enabling us to continue providing life-changing services.

You’ll manage estates left by supporters, handle a caseload of legacies with professionalism and empathy, especially when engaging with bereaved families and next of kin. Your attention to detail will ensure all correspondence and legacy receipts are accurately recorded and efficiently tracked using legacy case management software. You’ll also support case handlers by allocating new cases in line with policy and manage the Legacy Case Team inbox. Staying updated with probate, legislation, and best practices will help the team’s ongoing success.

We offer a range of person-centred benefits, including flexible benefits, discounts and cashback schemes, generous holiday allowance, and a matched contributory pension scheme to support our staff.

This role is based at our Reading Hub in Burghfield, working closely with the Legacy Team. The position is full-time, 35 hours per week, from 9 am to 5 pm, Monday to Friday.

How to apply

When ready, submit an online application form via this page.

If you need accessibility support during the application process, our friendly recruitment team is available to assist. Call 0118 3540345 or email [e-mail].

Include evidence and examples demonstrating how your skills and experience meet the criteria outlined in the attached job description. Be prepared to answer a few job-specific questions as part of the application.

For more about our teams, visit our Careers Page.

Our Commitment to Diversity and Inclusion

Guide Dogs encourages applications from all community sections and actively promotes diversity to enhance achievements and creativity. We aim for a diverse workforce and ensure fair treatment for all applicants and employees, regardless of age, race, gender, religion, sexual orientation, disability, or nationality.

As a Disability Confident Employer, we offer interviews to all candidates who meet our criteria and wish to be considered under our Disability Confident scheme. More details are available on our careers site.

If successful, you will need to provide evidence of your right to work in the UK via our digital ID checking system. We do not currently offer visa sponsorship.

Safeguarding

We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk. All employees and volunteers are expected to share this commitment.

We follow Safer Recruitment practices, requiring a full work history with explanations for any gaps and two professional referees covering the past five years. Roles involving criminal record checks will require an enhanced DBS check and registration with the DBS update service.

Additional Information

We may close applications earlier than the deadline if we receive high volumes.