Leasing Agent

CompassRock International; Croydon; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Private health insurance

25 days annual leave + Bank Holidays

Nest Pension Scheme

Cycle to Work Scheme

Company Sick Pay

Job summary

CompassRock International in Croydon is seeking a motivated Leasing Agent to join the centralised leasing team. You will promote high-end residential units in Croydon, conduct property tours, and drive lease signings through outbound sales and exceptional customer service.

Working under management guidance, you will use HubSpot CRM to track leads, progress applications from lead to resident, and support renewal discussions while upholding regulatory requirements in a fast-paced, collaborative

Qualifications

• Sales or customer service qualification, or equivalent experience in a sales environment where meeting and exceeding sales targets is a key KPI in their role.
• Minimum 2 years of sales experience, preferably within B2C sectors such as BTR or hospitality.
• Excellent negotiation skills with a record of successful sales for example leases and renewals, including the ability to address client concerns effectively.
• Knowledge of Residential Tenancies Act and dealings with Residential Tenancy Board are desirable.
• Outstanding customer service with experience resolving customer issues and enhancing satisfaction.
• Demonstrated ability to multitask and prioritise responsibilities to meet deadlines in a fast-paced environment.

Responsibilities

• Promote high-end residential units in Croydon and drive lease signings through outbound sales and exceptional customer service.
• Conduct in-person property tours and facilitate virtual viewings.
• Utilise HubSpot CRM to manage and track leads with timely follow-ups and accurate records.
• Progress applications from lead to lease, ensuring all tenancy documentation and references are completed promptly.
• Meet sales targets and KPIs set by management.

Skills

Negotiation Skills

Residential Tenancies Act

Customer Service Excellence

Multitasking & Priority Setting

Education

Sales or customer service qualification

Job description

Role Summary

We are seeking a motivated Leasing Agent to join our centralised leasing team, with a base in Croydon, Greater London. This is an ideal opportunity for someone looking to progress their career in the growing Build-to-Rent (BTR) industry, working for a company that is expanding its footprint in the UK and Ireland.

In this role, you will be responsible for promoting our high-end residential units in Croydon, conducting property tours, and engaging with prospective residents to drive lease signings. Your focus will be on outbound sales, providing exceptional customer service, building relationships, and maintaining a positive living environment for residents.

Under the guidance of our corporate and management team you will help to implement marketing strategies, track leasing metrics, and ensure compliance with all relevant regulations. The ideal candidates will have a passion for sales, strong communication skills, and a commitment to enhancing the resident experience in a dynamic and collaborative team setting.

CompassRock Overview:

CompassRock provides asset and property management services to the rental housing sector. Originally founded in the U.S., the company has expanded to the UK and is rapidly growing its portfolio of Build-to-Rent (BTR) assets across England and Europe. Backed by private equity, CompassRock is in an exciting growth phase, actively acquiring and developing new assets at a fast pace. With an entrepreneurial and innovative culture embedded in its DNA, the company values the dynamic, forward-thinking individuals it employs. As CompassRock continues to expand, there will be abundant opportunities for career advancement and professional development.

Key Responsibilities:

• Performance Management:
• Outbound Sales: Conduct and lead sales activities through calls, texts, emails, and in-person interactions to generate leads and convert prospects into residents. Perform corporate outreach activities, hold open days and attend networking events to cultivate leads.
• Lead Management: Utilise our CRM system (Hubspot) to manage and track leads effectively, ensuring timely follow-ups and maintaining accurate records.
• Viewings: Conduct in-person viewings as well as facilitate virtual property viewings, showcasing the features and benefits of our communities.
• Lease Administration Progression: Follow all the necessary steps to progress an application through the process from lead to lease, from applicant to resident. This process includes ensuring all statutory documentation has been sent to residents, the referencing process has been followed and that tenancy paperwork including tenancy agreements are accurate and created within a timely manner.

Sales Techniques:

• Lead Generation: Actively seek out and generate leads through various marketing strategies, networking, and community engagement.
• Follow-Up Communication: Maintain consistent follow-up with leads to cultivate relationships and encourage lease signings, while effectively tracking interactions using HubSpot (CRM). This role necessitates strong sales techniques and exceptional communication skills, utilising phone, text, email, and in-person interactions.
• Market Analysis: Stay informed about local rental market trends, competitor offerings, and pricing strategies to effectively position the property and adjust sales tactics. Sales Targets and KPIs: Work diligently to ensure the you and property meets specified targets and key performance indicators (KPIs) set by the management team.

Customer Service:

• Client relationships: Foster open and effective communication channels with both corporate and residential clients to ensure the leasing team’s success and optimise performance.
• Resident Support: Provide exceptional service to current and prospective residents, addressing inquiries and concerns promptly to enhance overall satisfaction and retention.
• Proactive Problem Solving: Identify and address potential challenges in the leasing process swiftly and effectively, utilising analytical skills to develop solutions that enhance operational efficiency and resident satisfaction

Resident Relations & Renewals:

• Resident Engagement: Foster a positive community environment through regular communication and events, ensuring residents feel valued and connected while enhancing overall resident satisfaction and retention.
• Renewal Management: Assist the Leasing manager with renewals by proactively engaging with current residents to facilitate lease renewals, addressing concerns and highlighting property benefits to encourage long-term occupancy.

Requirements:

Qualifications:

• Sales or customer service qualification, or equivalent experience in a sales environment where meeting and exceeding sales targets is a key KPI in their role

Skills and Experience:

• Demonstrated success in a sales environment, preferably within B2C sectors such in BTR or hospitality sectors, with a minimum of 2 years of experience (desired)
• Negotiation Skills: Excellent negotiation skills with a record of successful sales for example leases and renewals, including the ability to address client concerns effectively (desired)
• Knowledge of Residential Tenancies Act: Familiarity with the legal requirements associated with the Tenancies Act. Knowledge of dealing with the Residential Tenancy Board (desired)
• Customer Service Excellence: Proven background in delivering exceptional customer service, with experience in resolving customer issues and enhancing customer satisfaction (essential)
• Multitasking and Priority Setting: Demonstrated ability to effectively manage multiple tasks simultaneously while prioritising responsibilities to meet deadlines and achieve sales goals in a fast-paced environment (essential)

Personal Qualities:

• Positive Attitude: Maintain an upbeat and enthusiastic demeanour, fostering a welcoming environment that encourages potential residents to engage and explore leasing options (essential)
• Resilience: Demonstrate the ability to handle challenges and setbacks with grace, maintaining motivation and focus on achieving sales targets (essential)
• Flexibility: Ability to adapt to changing circumstances, particularly in a fast-paced property environment (essential)
• Team Player: Collaborate effectively with colleagues, sharing insights and supporting team efforts to enhance overall performance and create a cohesive work environment (essential)

Remuneration / Bonuses / Benefits

• Base salary: £27,000
• Bonus: Discretionary Bonus Scheme
• Benefits: Private health insurance; 25 days of annual leave plus Bank Holidays; Nest Pension Scheme; Cycle to Work Scheme; Company Sick Pay
• Working Hours: You will work on a rota which covers Monday – Sunday with some evening attendance required.

Job Type:

Full-time, 40 hours per week

Location:

This position based at the property in Croydon, Greater London, there is a requirement to work on site, across different locations.

Equal Opportunities Statement

We are an Equal Opportunities Employer, committed to creating an inclusive, diverse, and equitable workplace. We provide equal opportunities for everyone and offer reasonable adjustments to ensure all candidates have a fair chance during the recruitment process.