Learning Operations Compliance Coordinator

Heathrow; Greater London; Hybrid; GBP 32,000 - 44,000; Full time

Benefits offered by this job

Performance bonus

Private medical insurance

Pensions

Learning & development opportunities

Hybrid working

Job summary

Heathrow is seeking a highly organised Learning Operations Compliance Coordinator to shape and support the delivery of exceptional learning experiences across our Engineering/FHS technical training team. You’ll lead a dedicated Learning Support team, ensuring training operations run efficiently and compliance standards are met.

Using data, insight and stakeholder collaboration, you’ll enhance learning processes and contribute to Heathrow’s Future Skills ambitions.

Qualifications

• Experience leading and developing teams to deliver high-quality learning support.
• Strong stakeholder management and communication skills across levels.
• Excellent organisational, planning and prioritisation abilities in a fast-paced environment.
• Proficient IT, data management and reporting (Excel) to drive improvements.
• Proactive, resilient with a continuous improvement mindset and passion for learning.

Responsibilities

• Lead and support the Learning Support team across training administration, learner communications and learning facility management.
• Coordinate learning activities and maintain auditable training records, ensuring regulatory and internal compliance.
• Manage business support activities including purchase orders, invoicing, reporting, document management and stakeholder communications.
• Monitor data quality and compliance through audits, reporting and effective record management across digital and paper systems.
• Build strong relationships with internal stakeholders and external suppliers to support efficient delivery of learning operations.
• Use data and insight to support planning, scheduling, utilisation and budgeting, and drive process improvements.

Skills

Leadership

Stakeholder management

Organisational skills

Data reporting

Continuous improvement

Job description

Introduction

People are at the heart of Heathrow. Not just the millions of passengers who travel, trade, shop, eat, connect and explore with us every year, but also the thousands of colleagues who go the extra mile to give every one of them the best airport service in the world. In the People team, we partner with people across our business to help to make Heathrow a place where everyone is accepted for who they are and can achieve their best.

People are at the heart of Heathrow. Not just the millions of passengers who travel, trade, shop, eat, connect and explore with us every year, but also the thousands of colleagues who go the extra mile to give every one of them the best airport service in the world. In the People team, we partner with people across our business to help to make Heathrow a place where everyone is accepted for who they are and can achieve their best.

We’re a community of human resources and health and safety professionals, encompassing all aspects of HR and wellbeing. Whether your passion is in business partnering, reward, learning and development, or any other specialist area, you’ll be part of a team creating and delivering Heathrow’s innovative People Strategy. We are committed to being a truly inclusive organisation that represents the diversity of the local community at every level.

There’s no place like Heathrow – for the buzz, for the variety, for the sense of belonging and for the chance to go on a really fulfilling career journey. We’re passionate about our colleagues’ experience, making Heathrow a great place to work and creating careers, not just jobs.

Job Description

We're looking for a highly organised and proactive Learning Operations Compliance Coordinator to help shape and support the delivery of exceptional learning experiences across our Engineering/FHS technical training team.

In this role, you'll lead a dedicated Learning Support team, ensuring training operations run efficiently, compliance standards are met and learners receive an outstanding service. Combining strong supervisory and administrative expertise with a passion for continuous improvement, you'll use data, insight and stakeholder collaboration to enhance learning processes and contribute to Heathrow's Future Skills ambitions.

Your role will involve

• Lead and support the Learning Support team, ensuring a high-quality service is delivered across training administration, learner communications and learning facility management.
• Coordinate learning activities and maintain accurate, auditable training records, ensuring compliance with regulatory, legislative and internal requirements.
• Manage business support activities, including purchase orders, invoicing, reporting, document management and stakeholder communications.
• Monitor data quality and compliance through regular audits, reporting and effective record management across digital and paper-based systems.
• Build strong relationships with internal stakeholders and external suppliers to support the efficient delivery of learning operations and continuous improvement initiatives.
• Use data and insight to support planning, scheduling, utilisation and budgeting, while identifying opportunities to improve processes, efficiency and consistency across the learning function.

These Skills Are Essential

• Proven experience leading and developing teams, with the ability to inspire, support and influence others to achieve results.
• Strong stakeholder management, communication and relationship-building skills, with confidence engaging at all levels.
• Excellent organisational, planning and prioritisation skills, with the ability to thrive in a fast-paced and changing environment.
• Strong IT, data management and reporting skills, including proficiency in Microsoft Excel and the ability to use insight to drive improvements.
• Proactive, resilient and adaptable, with a continuous improvement mindset and a passion for learning, people development and future skills.

Ideally, you’ll also have:

• Knowledge of training compliance, governance and legislative requirements.
• Understanding of Engineering and/or Fire, Health & Safety operational environments.
• Experience of facilities management or learning environment administration.

About Us

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.

Our rewards

• Competitive salaries and excellent benefits that will support you now and in the future.
• Performance-based annual bonuses and Share in Success Bonus plans.
• Generous annual leave allowances and market-leading pensions.
• Family friendly policies, private health insurance and wellbeing tools.
• Varied learning and development opportunities.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.