Learning Lab Host

Yorkshire Water; Leeds; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Annual bonus

Pension scheme

Life assurance 4x salary

Health plan options

Wellness days

25 days leave

Retail savings

Online GP

Cycle to work

Gym discounts

Job summary

Yorkshire Water is seeking a Learning Lab Host to join the People Team. You will create a welcoming learning space, assist with bookings, room setup and schedules, and support learners and facilitators to run sessions smoothly.

Based in the Yorkshire region, you will work closely with Learning Engagement, Delivery Managers and Workplace Experience to maintain a high-quality learning environment and positive learner experience.

Qualifications

• Experience in customer service, coordination, administration or learning support.
• Strong organisational and booking management abilities.
• Clear, friendly communication with colleagues and visitors.
• Attention to detail and ability to keep spaces well prepared.
• Comfort with Microsoft 365 tools and related systems.

Responsibilities

• Create a welcoming, organised learning environment for colleagues and partners.
• Provide day-to-day support to ensure learning sessions run smoothly.
• Help manage room capacity, training schedules and bookings.
• Ensure the Learning Lab reflects Yorkshire Water’s learning proposition.
• Collaborate with Learning Delivery and Workplace Experience teams.

Skills

Customer service

Coordination

Administration

Facilities support

Learning support

Organisational skills

Communication skills

Microsoft 365

Booking systems

Teamwork

Tools

Booking systems

AV/IT equipment setup

Job description

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Hello! Thanks for stopping by. Let us tell you about all the great reasons to join us here at Yorkshire Water:

Salary & Benefits

• Salary range £32,000 to £39,926 per annum depending on experience
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (up to 12% company contribution)
• Development opportunities in line with the Learning Lab Host progression plan
• 25 days annual leave plus bank holidays – plus two wellness days!
• Life assurance cover of 4 times pensionable salary
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Work type: Permanent role, working full time 37 hours per week, Monday – Friday.

We have an exciting opportunity for a Learning Lab Host to join the People Team in Yorkshire Water.

What we do

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.

Where you fit in

You will be responsible for creating a welcoming, organised and professional learning environment for colleagues, facilitators, visitors and partners using the Learning Lab. You will provide day-to-day support to help learning sessions run smoothly, ensuring learners are greeted well, rooms are set up correctly, bookings are managed effectively and the space reflects the quality, energy and ambition of Yorkshire Water’s learning proposition.

You will work closely with the Learning Engagement and Delivery Manager, Learning Delivery colleagues and Workplace Experience. You will help manage room capacity, training schedules, booking queries and operational requirements across the Learning Lab.

You will play a key role in making the Learning Lab feel like a purposeful, well-run and inspiring space where colleagues can come to learn, experiment, solve problems and build the skills needed for the future.

What skills are we looking for

• Previous experience of working in a customer service, coordination, administration, workplace, hospitality, facilities or learning support environment.
• Strong organisational skills, with the ability to manage bookings, schedules, room requirements and competing priorities.
• Confident communication skills, with a friendly, professional and helpful approach to colleagues, visitors and stakeholders.
• Good attention to detail, with the ability to keep shared spaces tidy, well prepared and operating effectively.
• Ability to respond calmly and practically to queries, changes, last-minute issues and competing requests.
• Confidence using Microsoft 365 tools, booking systems, calendars or similar systems to manage schedules and information.
• Ability to work collaboratively with Learning colleagues, Workplace Experience and wider stakeholders.
• Commitment to delivering a great colleague and learner experience.

It would be beneficial if you had the following

• Previous experience supporting training sessions, events, inductions or colleague welcome activity.
• Previous experience working with facilities, workplace experience, room booking or visitor management processes.
• Experience supporting AV, IT-enabled rooms or basic equipment set-up requirements.
• Experience monitoring utilisation, capacity or attendance information.
• Understanding of learning environments and the practical support needed to create a positive learner experience.

Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn’t always easy!

Do we sound like your cup of tea?

Recruitment Process

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply.