Learning & Development Coordinator

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated individual to support Learning & Development initiatives. This role involves creating engaging digital materials and ensuring efficient administration within a luxury hotel environment. You will be part of a vibrant team committed to delivering exceptional service and enhancing the employee experience. With opportunities for personal growth and development, this position offers a chance to make a tangible impact in a prestigious setting. Join a team that values creativity, kindness, and positivity while enjoying a range of benefits that enhance your work-life balance.

Benefits

28 days holiday including bank holidays

Staff meals

Free uniform dry cleaning

Pension contributions

Sick pay

Maternity/paternity/adoption pay

Life assurance

Employee assistance

Season ticket loans

Discounts at Raffles London and worldwide

Qualifications

• Proven ability to delight guests and provide exceptional service.
• Excellent communication skills in English, both verbal and written.

Responsibilities

• Support L&D and T&C functions by ensuring accurate administration.
• Create digital collateral for colleague initiatives.

Skills

Adobe Software

Evolve (LMS)

Communication Skills

Record Keeping

Customer Service

Teamwork

Tools

Mapal Learning Management System

Job description

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Client:

Accor

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

8e8a6c472e79

Job Views:

10

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Company Description

Raffles London at The OWO on London’s Whitehall unites the allure and heritage of Raffles with one of the world’s most historic addresses. The hotel is synonymous with luxury, glamour, and extraordinary adventure.

This Grade II* listed Edwardian building has been transformed into a luxury hotel with 120 rooms and suites, 85 branded residences, nine restaurants, three bars, a spa, wellness center, and a grand ballroom, making it a premier destination for events and leisure.

Guests are invited to discover new emotions and connections within these historic walls, where legendary statesmen and women once shaped the modern world. At Raffles, guests arrive as strangers, leave as friends, and return as family.

Job Description

Your role will support the Learning & Development (L&D) and Talent & Culture (T&C) functions by ensuring all L&D administration is conducted accurately and efficiently. You will work on various projects and support T&C initiatives, including creating digital collateral for colleague initiatives.

Qualifications, Skills & Experience

Essential

• Ability to create digital materials using IT software such as Adobe and Evolve (LMS).
• Excellent communication skills in English, both verbal and written.
• Ability to maintain detailed and accurate records.
• Enthusiasm and commitment to delivering exceptional service.
• Proven ability to delight guests and provide exceptional service.
• Ability to work within a team and multitask under pressure.

Desirable

• Experience in 5-star hotels or similar roles.
• Understanding of the luxury sector.
• Experience with Mapal Learning Management System (Flow Learning).

Additional Information

Why join our Raffles team?

You will receive benefits such as:

• 28 days holiday including bank holidays, with additional days for each year of service up to 5 years (35 days).
• Staff meals, free uniform dry cleaning, pension contributions, sick pay, maternity/paternity/adoption pay, life assurance, employee assistance, season ticket loans, and more.
• Opportunities for internal learning and development, fun events, and discounts at Raffles London and worldwide.

Raffles Values

Be You: Show creativity and enthusiasm.

Be Kind: Demonstrate humility and generosity.

Be Happy: Uplift colleagues and guests with positivity.

Be Confident: Share knowledge openly for excellence.

Have Your Purpose: Make a tangible impact through care and responsibility.