Learning & Development Advisor – UK & Ireland

POP MART; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A dynamic opportunity at a growing company in designer toys, seeking a Learning & Development Advisor for UK & Ireland. The role involves delivering training programs, enhancing customer experience, and fostering a learning culture across multiple retail sites. Ideal candidates are proactive, organized, and passionate about team development.

Qualifications

• 3–5 years’ experience in L&D or retail training.
• Experience delivering training sessions.
• Strong communication and presentation skills.

Responsibilities

• Deliver induction and onboarding training for new joiners.
• Coordinate learning sessions on customer service and product knowledge.
• Support initiatives that enhance the customer journey.

Skills

Communication

Organisational skills

Team development

Customer experience

Job description

Job Title: Learning & Development Advisor – UK & Ireland

Industry: Designer Toys and Collectible Pieces

Location: UK & Ireland

Job Type: Full-time, Permanent

Working Hours: 40 hours per week (Monday to Friday, 9:00 AM to 5:00 PM, 1-hour paid break)

About POP MART

Founded in 2010, POP MART is a global leader in designer toys and collectible culture. Through artist development, IP operations, and cultural engagement, we have built an integrated value chain around collectible art toys. Our iconic characters include Molly, Hirono, Skullpanda, and LABUBU, and we also collaborate with renowned brands such as Disney, Universal Studios, and Sanrio.

In the UK, POP MART currently operates eight retail stores, along with more than six Robo Shops (vending machines for POP MART products).

With an ambitious growth plan for 2025 and beyond, we are preparing to open new stores across the UK, including additional locations in other key cities, solidifying our footprint in the market.

For more information, visit www.popmart.com or our LinkedIn Career page.

What to Expect

POP MART is a boutique-sized, fast-growing company with a young, multicultural team where you can:

• Gain valuable experience supporting retail and employee development across multiple sites
• Work in a collaborative environment with international team members
• Receive comprehensive training in L&D practices, retail operations, and customer experience
• Contribute actively to embedding a strong learning culture and supporting the company’s growth in the UK & Ireland
• Access opportunities for career progression as the business expands in the UK and internationally

Role Overview

As our Learning & Development Advisor – UK & Ireland, you will be responsible for delivering and coordinating employee training programmes, onboarding sessions, and service excellence initiatives.

This role plays a key part in shaping the talent and skills of our teams, directly contributing to POP MART’s growth and outstanding customer experience across the UK & Ireland. You will work closely with the Regional L&D team, Store Managers, HR, and Operations to embed a strong learning culture at every level of the business.

We’re looking for someone proactive, adaptable, and passionate about helping others grow. You’ll thrive in a dynamic, creative environment and bring strong communication and organisational skills to support learning across a multi-site retail network.

Key Responsibilities

Training & Onboarding

• Deliver induction and onboarding training for new joiners across stores and office
• Coordinate and deliver learning sessions covering customer service, product knowledge, and sales practices
• Adapt regional training content to reflect local needs, regulations, and language
• Maintain training records and gather feedback to drive improvements

Customer Experience & Service Standards

• Support initiatives that enhance the in-store customer journey and employee engagement
• Coach store teams on communication, upselling, and issue resolution techniques
• Monitor service behaviours and partner with Store Managers to drive improvements

Learning Operations

• Help local teams navigate global e-learning systems and materials
• Organise learning calendars, training logistics, and trainer scheduling
• Track completion and impact of key training programmes and share insights with the regional team

Requirements

• 3–5 years’ experience in L&D or retail training, ideally in a fast-paced customer-facing environment
• Experience delivering training sessions and adapting content for different audiences
• Passion for retail, team development, and customer experience
• Strong communication and presentation skills
• Proactive, people-focused, and able to build strong relationships at all levels
• Highly organised and able to manage multiple priorities under pressure
• Familiarity with LMS or training platforms is a plus
• Ability to travel between locations in the UK and Ireland as needed

Desirable but Not Essential

• Background in lifestyle, fashion, or pop culture retail
• Understanding of store operations and service KPIs
• Experience working in a multi-site retail environment
• Additional language skills