Learning and Development Trainer

Pinnacle Property Management; Greater London; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Discretionary bonus

25 days holiday + BH

Private healthcare

Telus Health wellbeing

Cycle to Work

Fully funded training

Job summary

Rendall & Rittner is seeking a Learning and Development Trainer to deliver frontline training across London sites and support head office induction. The role blends in-person workshops and live webinars, with a home-based setup and 2–3 days per week in London (Battersea).

You will design sessions, tailor content with SMEs and keep offerings fresh and practical for on‑the‑job impact. Join a supportive L&D team focused on energy, connection and continuous improvement, delivering training that

Qualifications

• Experience delivering frontline or customer-facing training.
• Designing interactive workshops and webinars with clear outcomes.
• Using virtual platforms and learning tools to create engaging online sessions.
• Working with an LMS to coordinate mandated and optional learning and track participation and feedback.
• Refreshing recurring programmes to maintain engagement across cohorts.

Responsibilities

• Deliver engaging learning for frontline on-site teams and support head office induction.
• Plan and facilitate sessions, design new workshops and partner with SMEs.
• Facilitate in-person workshops and live webinars, tailoring content to audience needs.
• Coordinate schedules, venues and logistics, and manage attendance and feedback.
• Support head office induction and contribute to learning for property management teams.

Skills

Facilitation

Workshop design

Public speaking

Online delivery

Stakeholder collaboration

Tools

LMS

Virtual platforms

Microsoft Teams

Slide design

Job description

LEARNING AND DEVELOPMENT TRAINER

• Rendall & Rittner Competitive Hybrid - London (Battersea)

ROLE OVERVIEW

You will be a hands-on trainer and facilitator, delivering engaging learning for our frontline on-site teams and supporting head office induction. From customer service and collaborative working to role-specific essentials, you will run a blend of in-person workshops and live webinars, creating learning that is practical, interactive and immediately useful on the job.

Based from home with an average of 2 to 3 days each week in London, you will plan and facilitate sessions, design new workshops, and partner with colleagues and subject matter experts to keep our learning offer fresh and relevant. Join us in a supportive L&D team that values energy, connection and continuous improvement.

ROLE EXPECTATIONS

Most days you will be facilitating group learning, either in person across our London sites or via live webinars, alongside preparing, refining and updating session materials. You will collaborate closely with the L&D team and operational stakeholders, tailoring content to audience needs and keeping recurring topics engaging and energised.

WHAT SUCCESS LOOKS LIKE

• You deliver consistently engaging workshops and webinars that earn strong feedback and lead to on-the-job application.
• You keep recurring topics fresh with varied activities, scenarios and examples that resonate with different audiences.
• You design clear, practical learning sessions and resources that colleagues can reuse and that align to team standards.
• You manage a London-based delivery schedule smoothly, balancing travel, prep and delivery across busy periods.
• You build trusted relationships with on-site leaders, head office teams and subject matter experts to inform content.
• You collaborate with the L&D team to cover each other’s sessions and maintain a cohesive, high-quality learning offer.

HOW YOU'LL SPEND MOST OF YOUR TIME

• Facilitating in-person workshops across London sites and delivering live webinars for dispersed teams.
• Planning and refining session content, activities and resources to suit different roles and experience levels.
• Shadowing and co-delivering existing sessions during onboarding, then taking ownership of allocated topics.
• Designing new workshops and webinars, including session plans, slides and facilitator guides.
• Coordinating schedules, venues and logistics, and managing attendance, feedback and follow-up actions.
• Supporting head office induction and contributing to learning for property management teams and emerging leaders.

WHO THIS ROLE IS FOR

• You are an engaging facilitator who enjoys meeting people, building rapport and energising group sessions.
• You are equally confident online and in person, tailoring delivery to audience needs and context.
• You bring a positive, solutions-focused approach and keep recurring content fresh with new angles and activities.
• You are organised and self-driven, balancing travel, delivery and preparation across a varied schedule.
• You are curious, collaborative and comfortable working with different stakeholders to shape practical learning.

EXPERIENCE THAT HELPS

• Experience delivering frontline or customer-facing training in sectors like property, facilities, hospitality or retail.
• Designing interactive workshops and webinars with clear learning outcomes and practical takeaways.
• Using virtual platforms and learning tools to create engaging online sessions and assets.
• Working with an LMS to coordinate mandated and optional learning and track participation and feedback.
• Refreshing recurring programmes to maintain engagement and relevance across different cohorts.

WHAT WE OFFER

• Competitive salary
• Discretionary bonus
• 25 days holiday plus bank holidays, with the option to buy or sell holiday
• Salary sacrifice scheme
• Private healthcare (subject to seniority or 3 years' service), life assurance
• Telus Health wellbeing platform
• Free eye tests and Cycle to Work scheme
• Enhanced maternity and paternity pay (service-dependent)
• Fully funded training and professional development
• Long service reward, from 5 years' service
• Employee referral scheme, up to £1,500
• Staff social events

ABOUT RENDALL & RITTNER

Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.

We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.

HOW WE HIRE

• Initial conversation with our talent team
• Interview focused on competency-based questions around facilitation experience, session design, stakeholder collaboration and delivery impact, followed by a short interactive session (typically via Teams)

We aim to complete the process within two to three weeks and communicate clearly throughout.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.

Appointment is subject to a valid DBS check.