Learning and Development Manager. Job in London Education & Training Jobs

Manolo Blahnik; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading luxury brand is seeking a Learning & Development Manager to design and implement training solutions across their business. This role involves identifying learning needs, delivering engaging programs, and represents the brand to external partners. Ideal candidates will have a background in luxury retail and possess excellent skills in coaching, mentoring, and training delivery, with a passion for development and continuous improvement.

Benefits

4 pairs of Ambassador Shoes per year

50% Friends and Family Discount

25 days holiday plus a birthday day off

Private Medical Insurance

Enhanced Family Friendly Policy

Hybrid working model

Qualifications

• Proven experience in Learning & Development within luxury retail.
• Experience with LMS platforms, preferably Cornerstone.
• Ability to deliver engaging training and workshops.

Responsibilities

• Identify learning needs and develop L&D strategies.
• Design and deliver training programs to enhance capabilities.
• Evaluate training effectiveness and adapt programs accordingly.

Skills

Coaching

Mentoring

Presentation

Communication

Relationship Building

Education

CIPD qualification

Tools

LMS

Clipchamp

Job description

Department: People & Culture (PCT)

Reports to: Chief People & Culture Officer

Our Values:

• Every day the energy, creativity, and passion of Manolo permeates through our business.
• We believe in the artist and the artisan; we are innovative while still protecting our heritage.
• We strive for timeless beauty and quality craftsmanship.
• We celebrate curiosity and believe in working proactively and being solution-focused.
• We uphold family values; we treat everyone with honesty, respect, and kindness while nurturing our teams to deliver excellence.
• We aim to make people smile.

Purpose:

To manage the Learning & Development of our Manolo Blahnik teams across Head Office, USA regional office, boutiques, and warehouse, both in the UK & internationally. You will support all teams in identifying learning needs and creating, delivering, and sourcing suitable learning solutions to achieve our business goals. You will serve as an ambassador for learning and must have experience delivering training across various topics and levels. The role also involves acting as an external ambassador for Manolo Blahnik, delivering brand-specific training to external partners, ensuring alignment with brand image and messaging.

Key Responsibilities:

• Identify learning needs and develop the L&D strategy.
• Design and deliver strategic learning and development programmes.
• Develop and implement D&I learning initiatives.
• Partner with the business to support teams in meeting objectives.
• Analyze capability gaps and recommend solutions.
• Conduct quarterly check-ins with department heads to assess learning needs.
• Deliver engaging training modules with excellent presentation skills.
• Research and secure external speakers for talks, sessions, and workshops.
• Deliver Insights Discovery workshops annually and as needed.
• Manage the learning management system (LMS), creating development pathways.
• Deliver the Manolo Blahnik induction for new starters.
• Update existing training modules as required.
• Partner with the Commercial Partnerships team for partner training.
• Develop internal and third-party Train the Trainer programmes.
• Create new modules like 'Boutique Ceremony'.
• Evaluate training impact and adjust accordingly.
• Stay updated on L&D trends through networking and research.
• Develop e-learning programmes where relevant.
• Forecast and manage the L&D budget aligned with strategic goals.
• Perform other related tasks as needed.

Skills and Experience Required:

• Proven L&D experience, preferably in luxury retail.
• Experience with LMS, preferably Cornerstone.
• Insights Discovery accreditation is a plus.
• Podcast production and editing experience (e.g., Clipchamp) is a plus.
• Strong training design and delivery skills.
• Excellent coaching and mentoring abilities.
• Commercial awareness and ability to demonstrate ROI.
• Strong relationship-building skills.
• Proactive, independent, and adaptable work style.
• Ability to prioritize and meet deadlines.
• Excellent PowerPoint and organizational skills.
• Effective presentation and communication skills.
• Passion for representing the brand with professionalism.
• Interest in emerging L&D trends and networking.
• CIPD qualification is advantageous.

Our Commitment to Diversity, Equality and Inclusion:

Manolo Blahnik is an equal opportunity employer committed to fostering a diverse and inclusive culture. We recruit based on capability and performance, promoting equal opportunities and respecting diversity in words and actions. Join us in our commitment to create a lasting positive impact on people and the planet.

If you need reasonable adjustments during the application or interview process, please let us know.

Our Benefits:

• 4 pairs of Ambassador Shoes per year.
• 50% Friends and Family Discount.
• 25 days holiday plus your birthday and bank holidays.
• Option to buy additional holiday days.
• Hybrid working model.
• Pension contributions.
• Private Medical Insurance.
• 2 Executive Coaching Sessions annually.
• Enhanced Family Friendly Policy.
• Workplace Nursery (salary sacrifice scheme).
• Cycle to work scheme.
• Employment Engagement Calendar.