Learning and Development Coordinator

University of Hertfordshire Students' Union; Hatfield; On-site; GBP 32,000 - 42,000; Full time

Job summary

The University of Hertfordshire Students' Union is seeking an Learning & Development Adviser to lead and coordinate a broad range of learning programmes. You will work with colleagues and managers to identify development needs and create engaging, accessible opportunities that support student-focused services and representation.

You will cover learning across formats, develop training resources, and collaborate with the People team to deliver a cohesive employee experience while promoting

Qualifications

• Experience coordinating learning and development programmes.
• Ability to work with diverse stakeholders and managers.
• Experience delivering training using multiple formats (in-person, online, blended).
• Commitment to inclusive learning and accessibility.

Responsibilities

• Coordinate and deliver learning and development opportunities addressing organisational needs.
• Implement Leadership Development Framework with internal and external training.
• Deliver high-quality learning with internal teams and external providers.
• Develop Elected Officer training programme with relevant stakeholders.
• Support learning across face-to-face, online and blended formats.
• Promote opportunities and monitor participation and accessibility.
• Coordinate mandatory and compliance-related learning and communications.

Skills

L&D delivery

Training coordination

Stakeholder mgmt

Facilitation

Evaluation & reporting

Inclusion & accessibility

Job description

Key role requirements:

• The Learning & Development Adviser will take ownership of the delivery and coordination of learning programmes, working with colleagues and managers to understand development needs and create opportunities that are relevant, engaging and accessible. They will support a broad range of learning activity, including organisational learning, mandatory training, management development and professional development.
• As a Students' Union, we want to empower our staff to make a positive difference for students. The postholder will play an important role in building the capability and confidence of our people so that they can deliver high-quality, student-focused services, representation and support.
• You will also provide cover and consistency in the department in the absence of the People Adviser and Director of People and Resources. Work collaboratively with colleagues across the People team to provide a joined-up employee experience.
• Share knowledge and good practice within the People team and across the Students' Union.
• Contribute to wider People projects and organisational initiatives as required.

Main duties and responsibilities:

Learning and Development Programmes

• Coordinate and deliver a programme of learning and development opportunities that responds to organisational, team and individual needs. Take ownership of the planning and coordination of learning programmes, including scheduling, communications, bookings, resources and evaluation.
• Work closely with the Director of Advocacy and Education to implement and deliver the Leadership Development Framework using internal and external training.
• Work with SLT, managers and external providers to deliver high-quality, relevant and engaging learning opportunities.
• Work closely with the Director of Advocacy and Education and Academic Experience Manager to develop a comprehensive Elected Officer training programme.
• Support learning across a range of formats, including face-to-face, online and blended learning.
• Develop and maintain clear, accessible and engaging learning resources and materials.
• Promote learning opportunities effectively and ensure colleagues understand what is available and how to access it.
• Monitor participation and engagement in learning programmes and identify opportunities to improve accessibility and take-up.
• Be responsible for the coordination of mandatory and compliance-related learning, ensuring colleagues have clear information about expectations and requirements.

Learning Needs and Organisational Capability

• Work with managers and colleagues to understand learning and development needs and identify appropriate solutions. Ultimately leading to a culture of learning, feedback and continuous improvement in teams.
• Support the development of learning programmes that align with the Students' Union's strategic priorities, People plans and organisational values.
• Contribute to the development of learning pathways for different groups of colleagues, including new starters, managers and leaders.
• Support colleagues to build the knowledge, skills and confidence they need to succeed in their current roles and prepare for future opportunities.
• Identify common learning needs and themes across the organisation and translate these into practical and accessible development opportunities.

Learning Evaluation and Improvement

• Collect and analyse feedback from participants and stakeholders to evaluate the quality, relevance and impact of learning programmes.
• Maintain accurate learning records and produce clear reports on participation, engagement and evaluation.
• Use feedback, data and insight to continuously improve learning programmes and demonstrate their value.
• Communicate learning outcomes and impact clearly and transparently to relevant stakeholders.
• Keep up to date with developments and good practice in learning and development and identify opportunities to enhance the Students' Union's approach.
• Review of external learning providers and ensure programmes offer good value and meet needs.

Inclusion and Accessibility

• Champion inclusive learning and development practices that recognise and respond to different learning needs, experiences and circumstances.
• Consider equality, diversity, inclusion and belonging throughout the learning lifecycle.
• Help remove barriers to participation and ensure development opportunities are available fairly across the organisation.

General:

1. Assistance with coordination of the departments' fresher’s/refreshers events as needed
2. Supporting the wider Unions activities and events during the fresher’s period including supporting the set-up/down of events and facilitating stalls and promotional stands.
3. To develop and maintain contacts with colleagues within other Students’ Unions and relevant organisations, including site visits to other Students’ Unions.
4. Being friendly and respectful of others in order to maintain a safe and considerate workplace in line with our values of being Helpful, Empowering, Representative, Transparent and Student-focused.
5. To keep abreast of relevant national and local developments, changes in legislation, and good practice and attend conferences, training events and meetings as necessary.
6. To have a flexible approach to work and to undertake any other reasonable duties which may be required.
7. To aspire to the highest standards of customer care at all times and, in conjunction with other relevant Union staff, to identify and respond to customer needs.
8. To respect the democratic structure of the Students’ Union at all times.
9. To abide by Hertfordshire Students’ Union Memorandum and Articles of Association, and Union Policies and Procedures at all times.
10. To work flexibly and efficiently and to promote a positive image of Hertfordshire Students’ Union at all times.
11. To set high standards of integrity, punctuality, accuracy, politeness and professionalism by personal example.
12. To be aware of the department’s impact on the environment and to work within the environmental policies of the Union and the University (where applicable).