Learning and Development Co-ordinator

Crown Commercial Service; Liverpool; On-site; GBP 31,000 - 34,000; Full time

Benefits offered by this job

Flexi time scheme

Remote work option

Job summary

Crown Commercial Service in Liverpool is seeking a Learning & Development Co-ordinator to drive the delivery, coordination and evaluation of learning and talent programmes. You will be a key user of Workday Learning, manage apprenticeships and talent initiatives, and generate management reports to inform decision making.

The role supports a fixed-term appointment until June 2027, with a broad range of learning opportunities, flexible working options, and a competitive Civil Service benefits

Qualifications

• Strong organisational abilities and multitasking in a fast-paced environment.
• Excellent written and communication skills with attention to detail.
• Ability to build and maintain relationships with learners and stakeholders.
• Ability to work both independently and within a team.

Responsibilities

• Act as first point of contact for learning queries and provide high-quality customer service.
• Coordinate learning and talent programmes, manage bookings and course logistics.
• Promote L&D offerings and liaise with internal comms and L&D leads.
• Work with internal stakeholders and external training providers; ensure service levels.
• Review and improve training administration processes.
• Manage Workday Learning content, reporting and analytics.
• Support L&D projects and initiatives, e.g., CIPS qualification programme.

Skills

Organisational skills

Written communication

Stakeholder management

Independent working

Teamwork

Tools

Workday Learning

Job description

Job description Job Title: Learning & Development Co-ordinator Band: 2 Salary: £30,837 - £33,921 Location: Liverpool Term: Fixed term until June 2027 Hours: Full time Closing Date: 20/09/26 Interviews: WC 28/09/26 (Subject to change) Insight into GCA - Webinar Watch our Webinar on the above link and gain valuable insight into GCA and our recruitment processes. Would you like to be the operational engine behind our people’s growth? You will be a pivotal part of our Learning & Development (L&D) team, working across the GCA to co-ordinate, promote, effectively implement and evaluate Learning and Talent programmes with the aim of developing the people capability to deliver value to the nation. Job Summary This is an exciting opportunity for you to join the L&D Team. We support our colleagues to develop their knowledge, enhance skills and capabilities and ultimately drive both individual and organisational success. On a daily basis you will co-ordinate the delivery of learning and development activities, manage the day to day activities of our apprenticeship and talent programmes, be a key user of Workday Learning to improve functionality and user experience, add learning content and events and produce management reports and insight.

Key Responsibilities:

• Act as first point of contact for all learning queries, maintaining excellent communication with learners and deliver a high standard of customer service
• Coordinate Learning & talent programmes, managing bookings and queries to ensure the respective booking, course logistics, content and learner attendance is accurately and effectively delivered.
• Manage the promotion of the L&D offer, liaising with internal communications team and L&D Leads to market available learning and talent opportunities
• Liaise with internal stakeholders and external training providers and ensure service levels are adhered to
• Identify, design and continuously review and improve training administration processes and procedures
• Day to day management of the Workday Learning and learning content and reporting
• Support and coordinate specific Learning and Development initiatives where necessary, for example CIPS qualification programme
• Provide support to the L&D Team with specific L&D projects and initiatives

Essential Criteria (To be assessed at application stage):

• Demonstrate a high level of organisation with the ability to prioritise workload and multi-task within a fast paced serviced environment
• Excellent written and communication skills demonstrating attention to detail
• Ability to build and maintain effective customer and internal and external stakeholder relationships
• Ability to work independently as well as a team

Success profiles (To be assessed at interview stage):

• Behaviours: Communicating & Influencing Working Together
• Strengths (A link to the Civil Service Success Profiles Framework is provided below) Success Profiles Framework
• Valuing our people: Competitive salary Generous pension scheme A discretionary non-contractual performance related bonus Working remotely in addition to working in advertised office location Flexi time scheme (available for B1-B6) - Remove this bullet for SCS roles
• Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays

Artificial Intelligence

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection Process

A reserve list may be held for up to 12 months, which the Civil Service may use to fill future suitably similar vacancies across government for candidates who are considered appointable following interview. Should you be placed on a reserve list and want to be removed please contact [e-mail]. Please note that as part of this recruitment process, if you are unsuccessful at the interview stage but are close to the benchmark score you may be considered for and offered a role at a lower pay band within the same job family.

Complaints Procedure

Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles details of which can be found at https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/ If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact [e-mail] in the first instance. If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at [e-mail] Internal candidates should apply using their Workday account. Please use the careers hub for your application.

Government Commercial Agency (GCA) is the largest public procurement organisation in the UK. With over 800 staff, we help thousands of public and third sector buyers in the UK with billions of pounds of spending each year. We have a wide range of commercial agreements to help our customers buy what they need, when they need it - saving time and money.

Why join GCA? We offer fantastic benefits as well as career development opportunities, have an inclusive culture that values work-life balance and offers flexibility in how you work.

Want to make a difference? Find out more about the rewarding work that we do in our candidate pack.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

We want to make our recruitment process accessible to everyone, so if there is any way that we can support you, please contact [e-mail]

Working flexibly, delivering outcomes GCA operates a smarter working model that balances flexibility with collaboration. Successful candidates are expected to spend at least 26 days per quarter (approximately 2 days per week, pro-rata) at their contracted office, another GCA site, or off-site for meetings. For the remainder of the time, you may work from home or another suitable location that meets business needs.