Commercial Agreement Manager

Crown Commercial Service; Birmingham; Hybrid; GBP 48,000 - 53,000; Full time

Benefits offered by this job

Competitive salary

Generous pension scheme

Discretionary bonus

Remote working in addition to office

25 days annual leave

Job summary

Crown Commercial Service is seeking a Commercial Agreement Manager to deliver day-to-day management of Fleet frameworks, focusing on Vehicle Lease and related services. You will drive value for public sector buyers, manage supplier performance, and shape commercial strategies to support carbon net zero and best value for money.

Join a collaborative team delivering innovative procurement solutions across central government and the wider public sector, with hybrid working and opportunities to

Qualifications

• Experience in a commercial environment focused on delivering value for customers and suppliers.
• Track record of managing performance, driving value, and ensuring customer satisfaction.
• Ability to advise on a range of commercial solutions and procurement options to enable compliant procurement.
• Ability to manage workload, work at pace, solve problems and prioritise multiple demands.
• Understanding of the Fleet industry landscape.

Responsibilities

• Managing the Commercial Arrangements through their lifecycle, driving value for current and new customers and growing Fleet Category spend.
• Primary contact for customer queries, sharing market insight and providing guidance on Fleet solutions (Vehicle Lease, Tyres, Glass & Telematics).
• Advise customers on access to Fleet solutions through frameworks, including direct award, further competitions and Fleet Portal usage.
• Deliver supplier management by acting as primary contact for supplier queries, ensuring compliance with framework terms and SRM policy, and conducting supplier reviews.
• Develop procurement deliverables including tender documentation, specifications, award criteria, and pricing models.
• Analyse management information to support the commercial agreements and identify value opportunities.
• Liaise with stakeholders to present and promote strategies and agreements.
• Collaborate across the Fleet Team and other internal stakeholders using market and customer intelligence.
• Represent GCA at stakeholder forums and events, and provide commercial advice on routes to market.
• Support creation of innovative market-leading commercial strategies and value-for-money solutions.

Skills

Commercial acumen

Contract management

Complex commercial advice

Work prioritisation

Fleet industry knowledge

Job description

Job description

Job Title: Commercial Agreement Manager

Band: 4

Salary: £48,027 - £53,310

Available Locations: Liverpool, Newport, Norwich, Birmingham.

Contract Type: Full time/Compressed

Closing Date: 21-09-26

Interview Date(s): WC 05-10-26 (Subject to change)

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Do you enjoy supporting customers with complex requirements and helping them to achieve commercial efficiencies and innovation?

Do you enjoy working collaboratively as part of a close team?

Job Summary

We are a collaborative team managing around £2bn fleet spend, blending procurement and industry expertise to drive innovation with a focus on excellence and customer service in a fast moving environment.

As a Category Manager, you will work alongside seven colleagues to deliver the day-to-day management of our Framework agreements, with specific focus on the Vehicle Lease and Tyres, Glass & Telematics frameworks. Key initiatives include launching our new Vehicle Lease framework in February 2027 and supporting public sector customers in their transition to electric vehicles, directly contributing to Carbon Net Zero targets and delivering significant value to the nation.

The Fleet Category provides commercial solutions for use across the public sector for the acquisition of vehicles and related fleet products and services. We work closely with industry stakeholders to ensure that GCA delivers the optimum solutions in these fast changing markets.

Collectively, the team focus on:

• the procurement and management of GCA Fleet frameworks

• providing support to Buyers

• supplier relationship and contract management

• stakeholder management across central government and the wider public sector

Key initiatives include launching our new Vehicle Lease framework in February 2027 and supporting public sector customers in their transition to electric vehicles, directly contributing to Carbon Net Zero targets and delivering significant value to the nation.

Key Accountabilities:

• Managing the Commercial Arrangements through their lifecycle, including using initiative to drive value for current and new customers, implementing plans to improve service quality, and retaining and growing Fleet Category spend

• Acting as a primary contact for customer queries, sharing market insight and the appropriate advice and guidance on the solutions the Fleet Category offer, with a specific focus on the Vehicle Lease and the Tyres, Glass and Telematics commercial agreements.

• Providing advice and guidance to customers on how to compliantly access Fleet solutions through the frameworks we offer, including options for direct award, further competitions and using the Fleet Portal as a digital solution.

• Delivering effective supplier management by acting as the primary contact for supplier queries, ensuring compliance with framework terms and GCA SRM policy, developing strategies to support supplier growth, conducting supplier reviews in order to maintain and improve performance, and gathering market intelligence.

• Managing and delivering compliant and timely procurement activity to meet key GCA milestones, including pre-market engagement and the development of tender documentation (such as specifications, award criteria, and pricing models)

• Analysing management information and data to support the effective management of our commercial agreements and to identify initiatives and opportunities that could deliver value

• Liaising with stakeholders and customers at a variety of levels to present and promote our strategies and commercial agreements

• Working collaboratively across the Fleet Team and with other GCA internal stakeholders, using market and customer intelligence to inform and influence internal decision making

• Representing GCA at stakeholder forums and events, including the delivery of presentations and providing sound and creative commercial advice on GCA routes to market

• Supporting the Commercial Lead in the development of creative and innovative market leading commercial strategies and future commercial solutions, with the aim of offering exceptional service and value for money based on customer and market insight.

Essential Criteria (to be assessed at application stage):

• Experience of working in a commercial environment, demonstrating commercial acumen in order to secure the best commercial outcomes for both customers and suppliers

• Experience of contract management with a track record of managing performance, driving value, and delivering excellent customer satisfaction

• Experience of providing complex advice and guidance relating to a range of commercial solutions and the appropriate procurement options and processes to enable customers to successfully complete a compliant procurement activity

• Ability to manage your own workload. You will need to be able to work at pace, problem solve and manage competing priorities in order to deliver an effective and compliant output to customers and internal/external stakeholders

• An understanding of the Fleet industry landscape

Success Profiles (to be assessed at interview):

Behaviours

• Delivering at Pace(Lead Profile)

• Working Together
• Changing and Improving
• Communicating and Influencing

Technical (Presentation)

• Fleet knowledge

(A link to the Civil Service Success Profiles Framework is provided below)

Success Profiles Framework

Valuing our people:

• Competitive salary

• Generous pension scheme

• A discretionary non-contractual performance related bonus

• Working remotely in addition to working in advertised office location

• Flexi time scheme (available for B1-B6) - Remove this bullet for SCS roles

• Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays

Want to make a difference? Find out more about the rewarding work that we do in our candidate pack. REMOVE THIS FOR SCS ROLES -

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

We want to make our recruitment process accessible to everyone, so if there is any way that we can support you, please contact [e-mail]

Working flexibly, delivering outcomes

GCA operates a smarter working model that balances flexibility with collaboration. Successful candidates are expected to spend at least 26 days per quarter (approximately 2 days per week, pro-rata) at their contracted office, another GCA site, or off-site for meetings. For the remainder of the time, you may work from home or another suitable location that meets business needs.

Artificial Intelligence

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use_._

Selection Process

A reserve list may be held for up to 12 months, which the Civil Service may use to fill future suitably similar vacancies across government for candidates who are considered appointable following interview. Should you be placed on a reserve list and want to be removed please contact [e-mail].

Please note that as part of this recruitment process, if you are unsuccessful at the interview stage but are close to the benchmark score you may be considered for and offered a role at a lower pay band within the same job family.

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Complaints Procedure

Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles details of which can be found at https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/

If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact [e-mail] in the first instance.

If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at [e-mail]