Learning and Development Administrator - RSAS

British Transport Police; Greater London; Hybrid; GBP 33,000 - 38,000; Full time

Benefits offered by this job

28 days annual leave

London allowance included in salary

Pension scheme

Job summary

British Transport Police is seeking an L&D Administrator – RSAS to join the Learning & Development team in London. You will deliver essential administrative support, helping to run training programmes and maintain learner data.

In this role you will coordinate bookings, respond to training enquiries, and collaborate with trainers and suppliers to ensure smooth delivery. A strong background in administration within a customer-focused setting is required.

Qualifications

• Previous administration experience in a busy customer-focused environment.
• Experience working within a call centre, helpdesk, customer service or administrative support role.
• Strong communication and interpersonal skills, with the ability to build effective working relationships.
• Proficiency in Microsoft Office applications including Word, Excel, PowerPoint and Teams.
• Experience of coordinating bookings, managing records and maintaining accurate data.
• Ability to work collaboratively as part of a team whilst managing a varied workload.
• GCSEs (including English and Maths) or equivalent qualification/experience.
• Experience of working in an operational or L&D role within a police environment.

Responsibilities

• Coordinate training course bookings, schedules, resources, venues and delegate administration.
• Provide first-line support for training-related enquiries via telephone, email and internal systems.
• Maintain accurate training records, learner data and compliance information, producing reports as required.
• Work closely with trainers, suppliers and internal stakeholders to support the successful delivery of training programmes.

Skills

Administrative support

Call centre

Communication

Microsoft Office

Education

GCSEs (English & Maths)

Tools

Word

Excel

PowerPoint

Teams

Job description

Salary: £32,847.26 per annum, plus £4,775.00 London allowance for candidates based in London only.

Contract Type: Permanent

Location: London – Ashfield House

Type of Working Arrangement: Blended approach of home and office-working is available, Compressed Hours available.

Hours: Full time -37 hours per week

We are the ‘Guardians of the Railway,’ putting passenger safety at the heart of what we do. Our values are simply: We Care, We Do the Right Thing, We Strive to Be Better Every Day, We Are One BTP, and We Are Proud to Protect. Join us and help create an environment where we can all be our best every day.

The Opportunity:

Are you looking for your next exciting career move? British Transport Police have an excellent opportunity for an L&D Administrator – RSAS (Railway Safety Accreditation Scheme) to join the Learning & Development team.

Be part of a team that helps people develop their skills, realise their potential, and build rewarding careers. In this role, you'll provide essential administrative support within the central Learning & Development function, helping to deliver impactful learning experiences that support the organisation's future success.

What you'll be doing:

• Coordinate training course bookings, schedules, resources, venues and delegate administration.
• Provide first-line support for training-related enquiries via telephone, email and internal systems.
• Maintain accurate training records, learner data and compliance information, producing reports as required.
• Work closely with trainers, suppliers and internal stakeholders to support the successful delivery of training programmes.

What you'll bring to the team:

• Previous administration experience in a busy customer-focused environment.
• Experience working within a call centre, helpdesk, customer service or administrative support role.
• Strong communication and interpersonal skills, with the ability to build effective working relationships.
• Proficiency in Microsoft Office applications including Word, Excel, PowerPoint and Teams.
• Experience of coordinating bookings, managing records and maintaining accurate data.
• Ability to work collaboratively as part of a team whilst managing a varied workload.
• GCSEs (including English and Maths) or equivalent qualification/experience.
• Experience of working in an operational or L&D role within a police environment.

What we offer:

• 28 days annual leave plus bank holidays, increasing to 30 days after 5 years.
• Family-friendly policies, including up to 26 weeks paid maternity and adoption leave.
• Bespoke benefits platform and Blue Light Card access.
• Salary sacrifice options for cycles, home technology, gym membership, and electric vehicles.
• Interest-free annual rail season ticket loan after 6 months.
• Access to the Transport Benevolent Fund for health, welfare, and financial support.
• Development opportunities, including fully funded apprenticeships.
• Excellent Pension scheme: We offer the BTP GPP Police Staff Pension Scheme, administered by Royal London. This group personal pension plan is available to all police staff and is a defined contribution scheme. It provides the flexibility to vary your pension contributions from 4.4% to 12% of your salary. For more information, visit the Royal London dedicated pension page or email us at [e-mail]. Note: If you are an existing member of Police Staff in the RPS, your pension will not be affected.

Additional Information:

Further information about this vacancy can be found in the attached job description.

Vetting:

Successful applicants will be required to pass Recruitment Vetting (3 years minimum UK residency required), including a full background and financial disclosure. For more information and Top Tips, please see attached document.

Medical:

We’ll ask for relevant health and medical history details to support employee wellbeing.

References:

We'll ask for references to cover the past 5 years.

Notice Period

This role is subject to a one month notice period.

Inclusion & Diversity:

We are committed to building a workforce where everyone feels they belong.

We welcome applications from people of all backgrounds, identities and lived experiences. Diversity strengthens our teams, improves our services and helps us better represent and support the communities we serve.

We are proud to be an inclusive employer and strive to create a workplace that is fair, respectful and accessible to all. We actively work to challenge discrimination, remove barriers and ensure equity throughout our recruitment and employment practices.

We operate aDisability Confident Scheme, candidates who declare a disability and meet the essential criteria will be offered an interview. If you need any reasonable adjustments during the recruitment or selection process, please let us know - we are happy to support you. Your talent, your potential, and your unique perspective matter here.

For more information on Inclusion or the Disability Confident Scheme, please click the links Inclusion & Diversity Disability Confident Scheme

For further information, please contact our Resourcing Team [e-mail].