Learner Services Manager

Access Creative College; Liverpool; On-site; GBP 29,000 - 33,000; Full time

Job summary

Access Creative College is seeking a Learner Services Manager to lead safeguarding, SEND, ALS, and wellbeing provisions. The role involves managing high-needs funding, delivering in-class support, and collaborating with local authorities to enhance learner experiences. Applicants should have strong experience in the FE sector and excellent organizational skills.

Benefits

35 days’ annual leave + bank holidays

Health Cash Plan, GP service & counselling support

Enhanced maternity, paternity & sick pay

Staff discounts at 800+ retailers

Opportunities for international travel and CPD

Qualifications

• Experience with safeguarding and supporting 'at risk' learners.
• Proven management of teams and support services.

Responsibilities

• Lead safeguarding, SEND and pastoral support.
• Manage high-needs funding and EHCP reviews.
• Coordinate ALS provision and act as Exams Officer.

Skills

Strong FE sector experience

Excellent communication skills

Organisational skills

Education

Degree or equivalent with Level 2 English & Maths

Job description

Access Sport College, Liverpool (with Travel To Other Sites)

Full-time | Permanent | £29,014 - £32,668 per annum

Are you passionate about making a difference in the lives of young people? We’re looking for a confident and experienced Learner Services Manager to lead safeguarding, SEND, ALS, exams, and wellbeing provision at Access Sport College.

About The Role

As LSM, you’ll take the lead on:

• Safeguarding, SEND and pastoral support
• Managing high-needs funding and EHCP reviews
• Planning and timetabling learning support
• Delivering in-class support and coordinating ALS provision
• Acting as Exams Officer (with a Deputy for support)
  
  

You’ll work closely with local authorities, multi-agency teams and internal colleagues to ensure effective support is in place for all learners. You’ll also support inductions, oversee training on support processes, and ensure learning progress is well-documented.

What You’ll Need

• Strong FE sector experience, especially with safeguarding and ‘at risk’ learners
• Proven ability to manage teams and support services
• Knowledge of EHCPs, EAA evidence, and high-needs funding
• Excellent communication and organisational skills
• A degree or equivalent, plus English & Maths at Level 2 or above
  
  

If you’ve got the drive and relevant experience - even if not a perfect match - we want to hear from you.

What We Offer

• 35 days’ annual leave + bank holidays
• Health Cash Plan, GP service & counselling support
• Enhanced maternity, paternity & sick pay
• Staff discounts at 800+ retailers
• Opportunities for international travel and CPD
• A positive, creative and inclusive working culture
  
  

About Access Sport

We’re part of Access Education Group, an Ofsted ‘Good’ provider with 32 campuses across the UK. We combine elite sports training with academic education to give young people the tools to succeed on and off the pitch.

This role is subject to an enhanced DBS check.