Learner Services Advisor

TEC Partnership; Skegness; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Pension Membership

Christmas Closure Days

Occupational sick pay scheme (higher)

Occupational Maternity/Adoption pay (h

Life Assurance Scheme

24-hour Employee Helpline

Cycle to Work

Saving Schemes

Westfield Health Medical Cash Plan

UNUM Dental Cash Plan

Staff discounts on campus

Job summary

TEC Partnership is seeking a dedicated Learner Services Advisor for Skegness College. In this part-time role (18.5 hours/week, permanent), you will provide high-quality administrative and customer service support to learners, parents, curriculum staff and external stakeholders, guiding the learner journey from enquiry to progression.

You will manage applications, interviews, enrolment, bursary and transport processes, attendance monitoring, and communications with parents.

Qualifications

• GCSE Maths and English at Grade 4/C or above, plus a Level 2 qualification in Business Administration.
• Experience in an office or front-line administrative role is required.
• Ability to analyse data, meet deadlines and use initiative to support a wide range of administrative activities.

Responsibilities

• Support applications, interviews, enrolment, bursary and transport processes.
• Monitor attendance and communicate with parents and learners.
• Maintain accurate learner records and respond to enquiries; produce reports.

Skills

Organised

Customer-focused

Communication skills

Data analysis

Education

GCSE Maths and English at 4/C or above

Level 2 in Business Administration

Job description

18.5 hours per week

Permanent

Location: Skegness College

TEC Partnership is made up of four colleges, two training providers, a 14-16 provision and a nursery, stretching from Scarborough to Skegness with a Nottingham based campus also.

At TEC Partnership we offer high‑quality education, innovative training, and life‑changing opportunities to thousands of students each year. Our student support staff are passionate about making a real difference to our learner's potential and helping them to thrive in their next steps. We are now looking for someone who shares that commitment to join us in the role of Learner Services Advisor.

About the role

We are looking for a motivated and enthusiastic Learner Services Advisor to join our team at Skegness College. In this varied and rewarding role, you will provide high-quality administrative and customer service support to learners, parents, curriculum staff and external stakeholders, helping to ensure a positive experience throughout the learner journey.

You will play a key role in supporting applications, interviews, enrolment, bursary and transport processes, attendance monitoring, parent communications and college events. Working closely with curriculum teams, you will maintain accurate learner records, respond to enquiries, produce reports and contribute to recruitment, retention and progression activities. This is an excellent opportunity for someone who enjoys working in a busy, people-focused environment and takes pride in delivering an efficient and responsive service.

About the person

You will be an organised and customer-focused Learner Services Advisor with excellent communication skills and the ability to build positive relationships with learners, parents, colleagues and external stakeholders. Confident working in a busy environment, you will be able to manage competing priorities, maintain accuracy and deliver a high standard of service.

The successful candidate will hold GCSEs (or equivalent) in Maths and English at Grade 4/C or above, together with a Level 2 qualification in Business Administration. You will have previous experience in an office or front-line administrative role, along with the ability to analyse data, meet deadlines and use your initiative to support a wide range of administrative activities.

What we offer

In return for your skills and experience, we can offer you access to a wide range of Group benefits, such as.

• Pension Membership
• Christmas Closure Days
• Occupational sick pay scheme (higher than statute)*
• Occupational Maternity/Adoption pay (higher than statute)*
• Life Assurance Scheme and Death Grant
• 24-hour Employee Helpline – Free and confidential
• Cycle to Work
• Saving Schemes
• Westfield Health Medical Cash Plan – monthly payments
• UNUM Dental Cash Plan – monthly payments
• Staff discounts on campus e.g., Hair & Beauty/ Bakery/ Gym etc

The closing date for this advert is 1st November 2026

The TEC Partnership is committed to Prevent Duty, Equality, Diversity & Inclusion and promoting British Values within the workplace. We are an equal opportunity workplace. Safeguarding is a priority for us, as well as ensuring the welfare of children and young people and we expect the same commitment from all staff and volunteers.

All posts are subject to an Enhanced Disclosure Clearance through the DBS, references that cover the last two years of employment and online screening. Other checks may also be required.

Please note that all employees must have Literacy and Numeracy to at least Level 2.