Learner Services Advisor

Access Further Education Ltd (Trading as Access Creative College); Greater London; On-site; GBP 28,900 - 31,600; Part time

Benefits offered by this job

Generous holiday entitlement

Professional development opportunities

Employee assistance programme

Contributory pension

Job summary

Access Education Group in London seeks a dedicated Learner Services Advisor to be the first point of contact for learners, guiding them through enrolment, progression and available resources. You will support high needs funded learners and work with academic and admin teams to ensure smooth learner journeys.

The role emphasizes accurate record-keeping, safeguarding compliance, and delivering a supportive, inclusive learner experience in a term-time, temporary setting.

Qualifications

• Experience supporting learners in education settings.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities with attention to data.
• Knowledge of safeguarding and data protection policies is desirable.

Responsibilities

• Provide guidance and support to learners on courses, enrolment and progression.
• Maintain accurate learner records and update databases.
• Assist with induction and direct learners to resources and support.
• Coordinate with academic and admin teams to resolve issues.

Skills

Learner support

Communication skills

Organisational skills

Empathy

Teamwork

Education

Experience in education sector

Tools

MS Office

Job description

Learner Services Advisor - Access Education Group

Learner Services Advisors

Location: London, Greater London, United Kingdom

Salary: £28,900 to £31,600 per Annum £25,900 to £28,320 actual

Type: Term-time only, Temporary 1 year

About Us

Access Education Group is dedicated to empowering learners and providing outstanding educational support. We pride ourselves on fostering a supportive and inclusive environment where every learner can thrive. As part of our ongoing commitment to excellence, we are looking for a passionate and organised Learner Services Advisor to join our dynamic team in London.

The Role

As a Learner Services Advisor, you will play a vital role in supporting learners throughout their educational journey. You will be the first point of contact for learners, providing guidance, advice, and assistance to ensure they have a rewarding and successful experience with us. These roles will have a particular focus on high needs funded learners.

Key Responsibilities

• Provide comprehensive support and guidance to learners, addressing enquiries related to course information, enrolment, and progression.
• Maintain accurate learner records and update databases to ensure information is current and compliant with data protection standards.
• Assist with induction processes, helping learners to settle in and understand available resources and support services.
• Work closely with academic and administrative teams to coordinate learner support activities and resolve issues promptly.
• Signpost learners to additional support services such as counselling, financial advice, and careers guidance.
• Contribute to the continuous improvement of learner services by gathering feedback and suggesting enhancements.
• Support compliance with regulatory and funding body requirements through accurate record-keeping and reporting.
• Provide specialist support appropriate to individal learners' needs, including learners with education and health care plans (EHCP's)

Qualifications and Skills

• Experience working in a learner support, student services, or similar advisory role within the education sector.
• Strong communication skills, both written and verbal, with the ability to build rapport and work collaboratively.
• Excellent organisational skills and attention to detail, with the ability to manage multiple priorities efficiently.
• Proficient IT skills, including experience with MS Office and learner management systems.
• Ability to work independently as well as part of a team.
• Empathy and a genuine passion for supporting learners to achieve their potential.
• Knowledge of relevant educational policies, safeguarding, and data protection legislation is desirable.

Benefits

• Competitive salary within the range of £28,900 to £31,600 per annum.
• Permanent, full-time position offering career development opportunities.
• Supportive and inclusive workplace culture.
• Generous holiday entitlement and public holidays.
• Access to professional development and training programmes.
• Employee assistance programme and wellbeing support.
• Contributory pension scheme.

Access Education Group is an Equal Opportunities Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees and learners.

This role is part of regulated activity and is therefore subject to a successfulenhanced disclosure check with the Discosures and Baring Service.