Learner Recruitment & Reception Officer

eTeach UK Limited; Rotherham; On-site; GBP 19,000 - 24,000; Part time

Job summary

A leading education provider in Rotherham is seeking a part-time Learner Recruitment & Reception Officer. This role involves delivering exceptional customer service to prospective and existing learners, assisting with course enquiries. The ideal candidate will have experience in a customer-facing role and strong communication skills. This position offers flexibility in hours and great career development opportunities.

Benefits

Access to local government pensions scheme

Up to 41 days annual leave

Access to gyms, restaurants, and salons

Staff health & wellbeing schemes

Flexible working hours

Career development opportunities

Recruitment Referral Scheme worth £200

Qualifications

• Previous experience in a customer-facing role, ideally in education.
• Strong verbal and written communication skills.
• Ability to handle enquiries efficiently under pressure.

Responsibilities

• Provide high-quality customer service to learners and customers.
• Assist with course enquiries, both in person and electronically.
• Deliver reception services with appropriate information and advice.

Skills

Customer service experience

Excellent communication

Ability to work under minimal supervision

Education

Level 2 Literacy and Numeracy

Level 3 in Information & Guidance

Level 2 Customer Service

Job description

Learner Recruitment & Reception Officer

Hours: Part time (30 hours per week, all year round)

Duration: Permanent

Salary: £23,971 (£19,435.95 pro‑rata) per annum

Location: Rotherham College and University Centre Rotherham, Rotherham

About the role

The Learner Recruitment & Reception Officer role is a key part of the Group’s customer service provision, within the Learner Recruitment team, providing a professional and high‑quality customer service to internal and external customers.

In this role, you will ensure that all learners receive a positive experience when they make course enquiries, whether in person, over the phone or via electronic communication.

The role will provide a professional reception service, including providing a range of pre‑entry information and advice to potential and existing customers, referring to specialists where appropriate.

Through a proactive, enthusiastic and customer‑focused approach you will assist the Group to achieve our mission to provide skills for the future of our students and community through outstanding teaching & learning.

The days of the week we would ideally like this role to work on are a Tuesday and Thursday 12.30pm – 9.00pm and on other days 8.30am‑5.00pm, however we can discuss this further at interview with candidates. The additional 2 days are open to discussion also.

You will…

• You have previous experience of working in a customer facing role, and ideally within an education setting, providing information, advice and guidance.
• You have excellent communication both written & verbal and be able to deal with a range of enquiries in the most effective manner.
• You will need to be able to deal with enquiries appropriately and effectively, under minimal supervision on occasion as receptions can be very busy.
• You will hold a Level 2 Literacy and Numeracy (equivalent to GCSE), and a Level 3 in Information & Guidance as well as a Level 2 Customer Service or be willing to work towards.

Department Info

These roles are part of the Learner Recruitment and Events Team, which is led by the Head of Learner Recruitment and Events who will give you operational direction and supported by the Director of Learner Recruitment and Marketing.

The department is critical to ensuring all customers and existing students, have a positive and meaningful experience.

Benefits and rewards package

• Access to local government pensions scheme
• Up to 41 days annual leave per year including closure during Christmas period
• Access to our gyms, restaurants and salons
• Staff health & wellbeing and benefits schemes including in‑house Occupational Health service
• Full, part time and flexible working hours available in many roles
• Parking available at all of our sites
• Fantastic career development opportunities including funding for teacher training, apprenticeships and various other industry recognised qualifications
• New FE teachers can also apply for grants of up to £6,000 in STEM subjects (conditions apply) through the levelling up premium payments initiative
• Recruitment Referral Scheme for all employees, worth £200 per referral made

What is the RNN Group?

RNN Group’s main goal is to be an ‘outstanding’ education and training provider and this is at the heart of everything that we do. To help us achieve this we are looking to recruit highly motivated, innovative and dynamic individuals to join our existing teams. To be a part of the team at RNN Group we will expect you to be committed to our values too;

• We are Inclusive
• We have Integrity
• We Deliver
• We are One Team

We are OFSTED ‘Good’ (November 2022)

We celebrate diversity and are proud to have been recognised as Investors in Diversity for our commitment to the FREDIE (Fairness, Respect, Equality, Diversity, Inclusion and Engagement) Model. This means that you’d be working in a supportive environment that encourages, recognises and celebrates effort, achievement and cooperative attitudes. We welcome applications from everyone regardless of age, gender, ethnicity, sexuality, faith or disability. We are also proud to be part of the Disability Confidence Scheme.

The RNN Group is proud to be part of the South Yorkshire Institute of Technology (SYIoT).

We are committed to safeguarding and promoting the welfare of children, vulnerable adults and young people. All new employees will be required undertake a DBS check and other associated checks line with Keeping Children Safe in Education Guidance. All candidates must have the legal right to work in the UK.