Learner & Client Engagement Manager

Judicium; London; On-site; GBP 25,000 - 32,000; Full time

Job summary

An established industry player is seeking a passionate Learner & Client Engagement Manager to enhance learner retention and workforce development. This role is pivotal in bridging the gap between learners and employers, ensuring that apprentices receive the guidance they need to succeed. You'll be responsible for maintaining accurate data records, achieving performance targets, and building strong relationships with clients and learners alike. Join a dynamic team that values collaboration and innovation, and contribute to empowering individuals across the UK to reach their full potential. If you thrive in a supportive environment and are driven to inspire ambition, this opportunity is perfect for you.

Benefits

28 days holiday, increasing with service

Healthcare Plan after probation

Free life insurance

Pension contributions after 3 months

25% off online learning resources

Flexible benefits after probation

Qualifications

• Experience in IAG or willingness to undertake this qualification.
• Strong communication and organizational skills are essential.

Responsibilities

• Liaise between sales and operations to meet targets.
• Maintain accurate data records and provide weekly reports.
• Support apprentices in their career opportunities.

Skills

IAG experience

Employer Engagement

Learner Engagement

Communication skills

Organizational skills

Apprenticeship market knowledge

Intervention strategies

Education

Qualification in IAG (Information, Advice and Guidance)

Job description

Job Details: Learner & Client Engagement Manager

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Vacancy Name: Learner & Client Engagement Manager

Vacancy Number: VN1770

Location: London

Employment Type: Permanent

About us
Discover the LMP Group: Inspiring Ambition Across the UK. At the LMP Group, we are driven by a singular mission: to inspire ambition. Our three distinct companies – LMP Education, Inspire ATA, and LMP Action – work together to create a profound educational and social impact throughout the UK, fostering positive and sustainable development through collaboration.

Since we were founded in 2004, we've grown into a dynamic team of over 180 dedicated professionals committed to making a difference.

Recognised Excellence

• Best Companies 2 Star 'Outstanding to Work For' award 2022
• Named among the Top 100 mid-sized companies to work for in the UK and the Top 50 mid-sized companies to work for in London
• Best Training Provider 2024/25 and Best Apprenticeship Employer 2024/25 at the RateMyApprenticeship awards
• Recruiter of the Year 2024 as part of the Education Investor Awards with Supporting Education Group

We are also proud to hold several prestigious certifications, including:

• Disability Confident Employer
• Investors in People Gold
• Leaders in Safeguarding Gold
• Living Wage Employer

Join Us on Our Mission
At the LMP Group, we are more than just a collection of companies. We are a community dedicated to empowering others to achieve their fullest potential. Whether you're looking to advance your education, enhance your career, or collaborate on meaningful initiatives, we invite you to join us on our mission to inspire ambition.

About the job

Job Purpose
In our determination to further develop our service and responsiveness to local, regional, and national industry, we are seeking an enthusiastic individual to support opportunities for LMP learners to progress onto other LMP programmes, as well as to identify workforce development opportunities within LMP's client organisations across England. This role will also support current apprentices to stay on programme for the full duration, focusing on learner retention and timely success for overall apprenticeships.

Key responsibilities & Accountabilities

• Be the liaison between sales and operations within the LMP Education team to meet all necessary targets, which could include site visits to employer sites.
• Maintain accurate data records and ensure deadlines for returns are met against all KPIs. Provide weekly reporting and updates to operations and sales regarding all learners on programme that fall into a disengaged category.
• Provide robust information and guidance to current LMP apprentices on their career opportunities.
• Set and achieve demanding performance targets and effectively manage KPIs.
• Identify and resolve issues for learners at risk of withdrawing from a LMP programme, along with timely intervention for all disengaged learners.
• Identify upsell opportunities during learner progression calls with LMP Employers.
• Provide consultation and guidance on all services LMP Education offers to current clients and learners.
• Engage with learners and line managers persistently.
• Build relationships through excellent customer service.
• Demonstrate high-level interpersonal and communication skills applicable to a range of organisations and learners.
• Identify new opportunities to engage new business/sector clients.

About you

Required knowledge, skills & abilities

• Experience of IAG or willingness to undertake this qualification.
• Experience of Employer & Learner Engagement.
• Ability to communicate at a professional level with external and internal employers.
• Ability to plan development activity.
• Good knowledge of the apprenticeship market and funding.
• Excellent organisational skills.
• Ability to manage intervention and contingency strategies.

What we Offer

What's in it for you (remuneration & benefits)?

• £25,000 - £32,000 per annum depending on experience.
• 28 days holiday, increasing with service up to a maximum of 33 days PLUS bank holidays.
• Healthcare Plan after probation, including access to a private GP.
• Free life insurance covering up to x4 your salary from day one.
• Pension contributions after 3 months.
• 25% off online learning resources for year 1 to GCSE with EdPlace.
• Flexible benefits after probation, including options for extra holiday, dental care, and gym membership.

Confidentiality
The post holder must maintain the confidentiality of information about clients, staff, and other LMP stakeholders. The post holder must meet the requirements of the General Data Regulation Act.

Safeguarding, Prevent & Equal Opportunities
The LMP Group is committed to anti-discrimination and equal opportunities for all, along with Safer Recruitment Policies and promoting the welfare of children, young people, and adults.

Pre-employment checks
Upon a successful offer of employment, the company completes right-to-work checks and DBS applications via an external provider.