Leak Resolution Lead: Section 75 Specialist

United Utilities; Warrington; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Annual leave 26 days

Pension up to 14%

Bonus up to 7.5%

Healthcare plan

MyGym discounts

Best Doctors

Salary Finance

Wealth at Work

EVolve Car Scheme

Employee Assistance Plan

Mental health first aiders

MORE Choices flexible benefits

Job summary

United Utilities in Warrington is seeking a Customer side leak Delivery Manager to oversee Section 75 processes for water leaks, manage third-party agreements, and drive customer-focused leak resolution. You will ensure regulatory compliance, engage with regulators and stakeholders, and balance quality service with cost efficiency while supporting water demand reduction.

The role includes line management of a team focused on water efficiency, with hybrid working and opportunities to contribute

Qualifications

• Degree level qualification or equivalent experience in water management.
• Experience building and managing effective relationships within and outside UU.
• Contact centre management experience.
• Knowledge of regulatory frameworks, particularly the Water Industry Act and Ofwat performance commitments.

Responsibilities

• Section 75 compliance and legal oversight: manage and negotiate third-party agreements under Section 75 and ensure compliance with the Water Industry Act 1991.
• Stakeholder engagement and relationship management: build strong relationships with regulators, contractors, developers, social housing providers and local authorities to ensure process compliance.
• Travel to various sites and attend stakeholder meetings with flexible hybrid working arrangements.
• Project and workforce management: monitor the demand reduction team contact centre, workforce planning, process adherence and customer satisfaction.
• Regulatory reporting and performance management: develop KPI reports and MI packs showing regional progress and water saved.

Skills

Contact centre management

Stakeholder engagement

Regulatory knowledge

Project management

People management

Education

Degree in water management

Tools

INS system

ICS system

Job description

United Utilities in Warrington is seeking a Customer side leak Delivery Manager to oversee Section 75 processes for water leaks, manage third-party agreements, and drive customer-focused leak resolution. You will ensure regulatory compliance, engage with regulators and stakeholders, and balance quality service with cost efficiency while supporting water demand reduction.

The role includes line management of a team focused on water efficiency, with hybrid working and opportunities to contribute