Leadership Support Officer

Redbridge; London; On-site; GBP 32,000 - 33,000; Full time

Job summary

Redbridge is looking for a talented Support Officer to join their Leadership Support Team. This position involves working closely with the Chief Executive and requires strong communication skills, a customer-focused approach, and the ability to manage complex queries. The ideal candidate will thrive in a diverse and dynamic environment, contributing to community engagement and service improvement.

Qualifications

• Experience providing high-quality service in public sector.
• Ability to respond to queries and complaints effectively.
• Excellent written and verbal communication skills.

Responsibilities

• Handle complex casework and support a customer-focused service.
• Lead delivery of key projects for the Leadership Team.
• Collaborate with various Council services to improve service delivery.

Skills

Communication

Empathy

Project Management

Job description

Get AI-powered advice on this job and more exclusive features.

Location: Lynton House, Ilford, Essex, IG1 1NN

Permanent – Full Time

Redbridge is an ambitious, diverse and exciting east-London borough. What we do is driven by changing our relationship with local people to support our vision. As a result, we've developed innovative ways to build our communities and transform our Council.

We're one of the fastest growing parts of the country and the third most diverse London borough. Our communities are attracted by a mixture of excellent schools, relatively affordable housing, high-quality open space and rapid transport connections into the heart of the city.

We have an exciting opportunity for a talented and enthusiastic team player to join our newly created Leadership Support Team working closely with the Chief Executive and Executive Leadership Team.

Location: Lynton House, Ilford, Essex, IG1 1NN

Permanent – Full Time

Redbridge is an ambitious, diverse and exciting east-London borough. What we do is driven by changing our relationship with local people to support our vision. As a result, we've developed innovative ways to build our communities and transform our Council.

We're one of the fastest growing parts of the country and the third most diverse London borough. Our communities are attracted by a mixture of excellent schools, relatively affordable housing, high-quality open space and rapid transport connections into the heart of the city.

We have an exciting opportunity for a talented and enthusiastic team player to join our newly created Leadership Support Team working closely with the Chief Executive and Executive Leadership Team.

You will need experience of providing an empathetic and high-quality service responding to queries and complaints, including complex case work, preferably within a public sector environment.

You will work with services across the Council to support a culture of continuous improvement and customer focussed service delivery and you will also lead on the delivery of key projects for the Leadership Team.

You will need excellent IT, written and verbal communication skills (including the ability to write without using unnecessary jargon or complicated language) and you will also need to work to deadlines in a high-profile pressured environment.

Closing date: 31st May 2025

To apply for this post please complete the online application form and attach your CV and a Covering Letter addressing how you meet the criteria for the role as stated in the person specification.

All short-listed applicants will need to demonstrate proof of right to work in the UK.

We are committed to employment practices that promote diversity and inclusion in employment and welcome applications from qualified applicants regardless of age, disability, gender identity, sex, marriage and civil partnership status, pregnancy and maternity status, colour, race, religion, or belief.

Location: Lynton House, Ilford, Essex, IG1 1NN

Permanent – Full Time

Redbridge is an ambitious, diverse and exciting east-London borough. What we do is driven by changing our relationship with local people to support our vision. As a result, we've developed innovative ways to build our communities and transform our Council.

We're one of the fastest growing parts of the country and the third most diverse London borough. Our communities are attracted by a mixture of excellent schools, relatively affordable housing, high-quality open space and rapid transport connections into the heart of the city.

We have an exciting opportunity for a talented and enthusiastic team player to join our newly created Leadership Support Team working closely with the Chief Executive and Executive Leadership Team.

You will need experience of providing an empathetic and high-quality service responding to queries and complaints, including complex case work, preferably within a public sector environment.

You will work with services across the Council to support a culture of continuous improvement and customer focussed service delivery and you will also lead on the delivery of key projects for the Leadership Team.

You will need excellent IT, written and verbal communication skills (including the ability to write without using unnecessary jargon or complicated language) and you will also need to work to deadlines in a high-profile pressured environment.

Closing date: 31st May 2025

To apply for this post please complete the online application form and attach your CV and a Covering Letter addressing how you meet the criteria for the role as stated in the person specification.

All short-listed applicants will need to demonstrate proof of right to work in the UK.

We are committed to employment practices that promote diversity and inclusion in employment and welcome applications from qualified applicants regardless of age, disability, gender identity, sex, marriage and civil partnership status, pregnancy and maternity status, colour, race, religion, or belief.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Government Administration

Referrals increase your chances of interviewing at London Borough of Redbridge by 2x

Get notified about new Support Officer jobs in London, England, United Kingdom.

London, England, United Kingdom 4 days ago

Hounslow, England, United Kingdom 2 days ago

London, England, United Kingdom 3 weeks ago

City Of London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 5 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 5 days ago

London, England, United Kingdom £32,000.00-£32,850.00 1 month ago

Camden, England, United Kingdom 2 weeks ago

Greater London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 days ago

Camden, England, United Kingdom 1 day ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

Camden, England, United Kingdom 3 days ago

Technical Support Officer (Office Administrator) EO

London, England, United Kingdom 3 days ago

London, England, United Kingdom 2 days ago

Greater London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 months ago

Watford, England, United Kingdom 7 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.