Lead Zendesk Systems Engineer - Hybrid (Manchester)

Live Nation Entertainment; Manchester; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

Live Nation Entertainment is seeking a Lead Zendesk Systems Engineer to guide architecture and deployment of our contact center platforms across multiple brands. You will drive cross-functional projects, mentor engineers, and ensure scalable, secure, and well-integrated agent workspaces.

The role focuses on Zendesk and Five9 platforms, includes overseeing deployment automation, and improving incident response while protecting customer data across markets.

Qualifications

• Experience managing and configuring CX/CRM and contact center platforms.
• Proven design experience for scalable, secure systems and architectures.
• Strong deployment automation, monitoring and cost optimization background.

Responsibilities

• Provide technical leadership and own architecture for SaaS contact center platforms (Zendesk, Five9).
• Lead scalable, secure system design aligned with business needs.
• Mentor engineers and drive cross-team collaboration on complex initiatives.

Skills

CX/CRM platforms

Zendesk

Five9

Leadership

Mentoring

Cross-functional teamwork

System architecture

Tools

Zendesk

Five9

Jira

Confluence

APIs

Job description

Live Nation Entertainment is seeking a Lead Zendesk Systems Engineer to guide architecture and deployment of our contact center platforms across multiple brands. You will drive cross-functional projects, mentor engineers, and ensure scalable, secure, and well-integrated agent workspaces.

The role focuses on Zendesk and Five9 platforms, includes overseeing deployment automation, and improving incident response while protecting customer data across markets.