Assistant Support Worker – Martha Jones House

Thames Reach Charity; Greater London; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Holiday entitlement

Pension contribution

Career development

Wellbeing support

Life assurance

Other benefits

Job summary

Thames Reach Charity in the United Kingdom is seeking an Assistant Support Worker for Martha Jones House to support people experiencing homelessness. You will help develop personalised support plans and ensure clients access health, substance misuse, criminal justice and life skills services.

You will conduct Risk Assessments and Needs Assessments, liaise with external agencies and councils, drive client engagement, and maintain a safe, supportive environment.

Qualifications

• Conduct Risk Assessments, Needs Assessments and move-on plans with clients in the service.

Responsibilities

• Liaise with external agencies and councils to ensure clients are receiving appropriate support.
• Increase numbers of client engagements and moving out within a set timeframe.
• Ensure the environment is safe, healthy, and reflective of our ethos and supports our client’s aims.
• Be outcome focussed, fostering a culture of high performance and continual improvement on your and the team’s successes.

Job description

Role: Assistant Support Worker – Martha Jones House

Salary £32,596 per annum

Interview date: 12/11/2026

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as an Assistant Support Worker we will make the best use of all your understanding, compassion and commitment

About us…

Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No,but we never give up on people. Last year we helped more than 15,000 people.

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role…

We are looking for an Assistant Support Worker to join the Marha Jones House Team.

Thames Reach’s hostels are transitional spaces where a 24 hour staff team support people to move in, assess their needs, and quickly identify the best place for them to move on to next. Skilled staff teams develop personalised support plans to ensure people are ready to move on and are accessing support with their health, substance misuse, criminal justice and life skills needs

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

You will:

• Conduct Risk Assessments, Needs Assessments and move-on plans with clients in the service.
• Liaise with external agencies and councils to ensure clients are receiving appropriate support.
• Increase numbers of client engagements and moving out within a set timeframe
• Ensure the environment is safe, healthy, and reflective of our ethos and supports our client’s aims.
• Be outcome focussed, fostering a culture of high performance and continual improvement on your and the team’s successes.

You will be:

• Outcome focussed.
• Organised and efficient in your work
• Excellent at communicating and problem solving.
• Confident in supporting clients and engage with a range of partners.
• Increase numbers of clients moving out within a set timeframe
• Committed to developing your knowledge and skills.

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

• Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
• Pension – we contribute 6.5% to your pension when you contribute 1.5%.
• Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
• Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance – four times your annual salary and critical illness cover.
• Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.