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Lead Underwriting Support Assistant

Pro Global

London

Hybrid

GBP 45,000 - 60,000

Full time

5 days ago

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Job summary

Pro Global is seeking a Lead Underwriting Support Assistant to enhance its Insurance Services team. The successful candidate will provide operational support, ensuring quality data management, and assist underwriters in executing their tasks efficiently. The role offers a hybrid working model based in London, combining office presence and flexible work arrangements.

Qualifications

Minimum of 2.5 years of relevant experience in (re)insurance industry, specifically within Underwriting.
Previous Team Leader/Supervisory experience required.
Proven ability to prioritise and organise effectively under pressure.

Responsibilities

Act as operational SME for supported lines, leading the USA team.
Monitor workflows and ensure data quality.
Provide direct line management for the USA team.

Skills

Communication

Organizational skills

Problem-solving

Education

Bachelor's degree level preferred

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The Vacancy

Pro currently has an exciting opportunity for a Lead Underwriting Support Assistant to be part of our Insurance Services team. The job holder will assist technical operations and (re)insurance underwriters in delivering the highest levels of data quality and service.

The role formally reports to Pro Global but sits within a leading London based insurer, in their Underwriting Operations function. On a day to day basis the work allocation and functional reporting line will be into the Operations Manager.

Pro operates a flexible hybrid working policy, with this role being based in the London office 3 days a week.

Main Duties and Responsibilities

Key Responsibilities will be tailored to the team and class of business and will vary depending on whether the role is within Insurance or Reinsurance. They will include (but not limited to):

Act as the operational SME for the lines of business supported – leading and being accountable for the USA team
Monitor various workflows, dashboards and reporting tools, to remain familiar with the current status of tasks
Be the first escalation point for the USAs and represent them in meetings with the Underwriters and other Stakeholders throughout the business
Mentor and offer training to the USA team
Manage USA workload – ensuring SLAs are met. Tasks including: risk submission entry, endorsement processing, query resolution, EPI attestations
Ensure data quality – Identify and rectify errors in a timely manner, paying attention to Underwriting controls and processes as dictated by the DPMs
Financial Close - ensure tasks have been correctly prioritised and performed in time for key dates
Coordinate weekly/monthly reporting stats on outstanding/completed tasks – making sure the Ops Manager is fully aware of the team’s performance
Investigate and respond to Financial Ops queries
Provide additional administrative support including ad hoc activities and projects, as agreed with Technical Ops
Provide direct line management for the USA team, with responsibilities to include: appraisals, 1:1’s, objective setting, timesheet acknowledgement.

Skills and Experience

Bachelors’ degree level preferred, although not required
Minimum of 2.5 years of relevant (re)insurance industry experience, specifically within the Underwriting Community
Previous Team Leader/Supervisory experience
Excellent verbal and written communication skills
Able to use discretion in working to resolve process issues that ensure the success of our established global outsourcing models
Possess a continuous improvement mindset
Ability to work flexibly in order to complete duties of the role, particularly during peak underwriting periods
Proven ability to prioritise and organise effectively
Proven ability to work with speed and accuracy, particularly under pressure
Experience supporting work allocation and working to SLAs/tight deadlines
Proven experience of building and maintaining good working relationships
Committed to developing a career in Operations.

By submitting your personal data to Pro and by using our website, you give your consent that all personal data you submit as part of your application may be processed by us in the manner and for the purposes described in our HR applicant privacy policy. For further information, please refer to our Data Protection Policy, a copy of which can be requested from Pro HR.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
General Business
Industries
Insurance

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