Lead-to-Cash Director

SoftServe Inc.; United Kingdom; On-site; GBP 80,000 - 120,000; Full time

Benefits offered by this job

Health insurance package

Collaborative enterprise environment

Job summary

A global digital solutions company is seeking a Lead-to-Cash Director to drive sales-related process optimization. This role involves collaboration with cross-functional teams to ensure seamless Lead-to-Cash integration. Desired candidates should have extensive experience in business process management, strong analytical skills, and fluency in Business English. A Bachelor's degree and experience with platform migrations are required. This position offers a chance to impact revenue growth and operational excellence.

Qualifications

• 5+ years of leadership experience managing complex platform migrations.
• Experience in business process customization and digital transformation.
• Fluency in Business English (C1–C2).

Responsibilities

• Analyze, design, and implement sales process improvements.
• Ensure collaboration with Marketing, Finance, and HR.
• Track and report KPIs to measure process effectiveness.

Skills

Business Process Management

Analytical Thinking

Stakeholder Management

Sales Cycle Knowledge

Salesforce

Microsoft Dynamics

Education

Bachelor’s degree in Business Administration or related discipline

Tools

Visio

Miro

Lucidchart

Job description

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SoftServe is a global digital solutions company headquartered in Austin, Texas, founded in 1993. Our associates work on 2,000+ projects with clients across the USA, Europe, and LATAM. We are a people-centric organization that creates bold solutions, makes a meaningful impact, values collaboration, and enjoys the work we do.

The Lead-to-Cash Director drives the transformation and optimization of sales-related business processes within the revenue organization. This role ensures alignment with strategic objectives and seamless integration of Lead-to-Cash processes across CRM and enterprise platforms within the SoftServe application landscape.

IF YOU ARE

• An experienced Business Process Architect, Process Owner, or Sales Operations Manager with a strong focus on platform migrations and CRM/ERP ecosystems.
• Highly knowledgeable in sales cycles, customer journeys, and cross-functional touchpoints across the Lead-to-Cash process.
• Bringing at least 5 years of leadership experience managing complex platform migrations (e.g., SAP, Oracle, Microsoft Dynamics, Workday, Salesforce).
• Skilled in business process management and modeling tools (Visio, Miro, Lucidchart), and familiar with Lean, Six Sigma, or Kaizen methodologies.
• An advanced user of Microsoft Dynamics (Azure/Fabric stack) and/or Salesforce and/or SAP; Asana certification is required or willingness to obtain it prior to assignment start.
• Strong in analytical thinking, problem solving, and stakeholder management at senior levels.
• Holding a Bachelor’s degree or higher in Business Administration, Information Systems, or a related discipline.
• Experienced in business process customization and digital transformation, covering both design and execution phases.
• Certified in at least one of the following: Microsoft Dynamics 365 Solution Architect, Power Platform Consultant, SAP S/4HANA (Sales), Salesforce Sales Cloud, Six Sigma Black Belt, or TOGAF.
• Coming from a Big Four consulting background (preferred).
• Fluent in Business English (C1–C2); German and Spanish are a strong advantage.

AND YOU WANT TO

• Analyze, design, and implement improvements across sales processes, including opportunity management, client development, partnerships, and sales operations.
• Ensure close collaboration with Marketing, Finance, Delivery, HR, and other cross-divisional stakeholders.
• Model and optimize value-driven business processes, assessing the impact of technology and innovative contracting models.
• Align Lead-to-Cash processes with organizational strategy, identifying and removing barriers to value creation.
• Implement, govern, and continuously improve processes, ensuring efficiency, scalability, and compliance with internal standards.
• Maintain comprehensive process documentation and deliver structured training to key stakeholders.
• Collaborate with senior leadership to support revenue growth and operational excellence.
• Partner closely with CRM and IT teams to integrate business processes with current and emerging technologies.
• Define, track, and report KPIs to measure process effectiveness and support data-driven decision-making.

TOGETHER WE WILL

• Become trusted advisor, define the ways to maximize business value from complex digital transformation programs and accelerate adoption of new technologies and methodologies for our customers
• Help you with your individual initiatives - we are open to them, just come and share your ideas!
• Care for your wellness with a health insurance package
• Work with a diverse team of professionals in a collaborative enterprise environment

SoftServe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with SoftServe.

Seniority level

• Executive

Employment type

• Full-time

Job function

• Management and Consulting

Industries

• IT Services and IT Consulting

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