Lead Technician - French Speaker

ConvaTec Group; London; On-site; GBP 100,000 - 125,000; Full time

Job description

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Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2023 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit http://www.convatecgroup.com

At Convatec, we’re transforming our business for the better. Better products. Better ways of working. And better ways of delivering for our customers and each other. We’re aiming for nothing short of excellence. Join us on our journey to #ForeverCaring as a Lead Technician, and you’ll do the same.

Position Overview:

An exciting opportunity for a multiskilled IT Support technician fluent in French and English, who is required to support the expanding Home Service Group business. The successful candidate will provide high quality support to public facing customer service teams and fast-moving distribution centres, both onsite and via remote connection across the UK and France.

The successful candidate would need to demonstrate a wide-ranging set of IT skills to provide 1st and 2nd level support to end users, responding timely and effectively to issues and incidents, and supporting compliance with regulatory needs in both countries. Additionally, the ability to communicate technical details effectively in both French and English and to all levels and areas of the business will be essential.

Key Responsibilities:

• Support and coordinate with technical teams in the UK, US, and France to maximize efficiency.
• Collaborate and support all IT teams effectively.
• Communicate technical information clearly to both technical and non-technical audiences.
• Own issues to resolution or ensure proper handover for continuity.
• Support and maintain IT infrastructure at all HSG sites in the UK and France.
• Provide end user support, including managing the Amcare/HSG service desk functions.
• Assist with business application support, ensuring maximum effectiveness of applications.
• Lead incident resolution efforts, liaising with suppliers and teams for quick resolution.
• Maintain effective documentation and support technical projects.
• Support governance, quality, security, privacy, and data protection initiatives.
• Proactively develop personal IT skills and knowledge.

Skills & Experience:

• Minimum 3 years of IT support experience in large office and/or warehouse environments.
• Strong technical and IT experience, including network, infrastructure, server management, and security.
• Fluency in both English and French, with excellent communication skills.

Qualifications/Education:

• Degree or equivalent in ICT-related disciplines.
• Knowledge of ITIL, Change Management, Service Delivery best practices.
• Experience with Windows devices, printers, scanners, mobile devices, and business applications.
• Experience supporting warehouse and distribution centre systems is desirable.

Our products make a big difference every day. So will your contribution. The work you do will mean more, because it’ll make things better for your team, our business or our customers’ lives. It’ll inspire you to deliver to your very best. And we’ll be right behind you when you do.

This is a challenge more worthwhile. This is work that’ll move you.