Lead Technician

LiveWest Homes Ltd; City Of London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading housing association in the UK is seeking a skilled Lead Technician to support a team of Multi Skilled Technicians and Roofers. This mobile role focuses on high-quality installation, repairs, and maintenance services, primarily in Exeter. The successful candidate will have strong technical skills, a valid UK driving licence, and experience in construction. Attractive benefits include a company van, generous leave, and health perks.

Benefits

Company Van with fuel card

Full Kit including uniforms and PPE

Generous Annual Leave including bank holidays

Pension Contributions up to 9%

Health benefits including cash plan and discounts

Learning and Development opportunities

Family Support policies

Wellbeing initiatives including mental health support

Smarter Travel schemes

Paid volunteering days

Qualifications

• Proven experience in providing technical advice and support to a mobile team.
• Ability to build relationships with internal and external partners.
• Strong understanding of quality housing/construction maintenance.

Responsibilities

• Support the team in health, safety, and welfare compliance.
• Act as the point of contact for the team in the manager's absence.
• Assist in resolving customer complaints and maintain relationships.
• Conduct inspections to ensure high-quality standards.
• Inspect MST's/Roofers' vehicles for correct and safe usage.
• Support cross-team working to resolve issues.

Skills

Technical Expertise

Communication Skills

Industry Knowledge

Health and Safety Awareness

IT Skills

Driving Licence

Education

Apprenticeship or qualification in a core trade

Health and Safety training (CITB SSSTS, IOSH or equivalent)

Job description

About The Role

Are you a skilled Lead Technician looking to make a difference in your community? Join LiveWest, the largest housing association in the South West, and help us provide high-quality homes and services to our customers.

As a Lead Technician, you will play a crucial role in leading and supporting a team of Multi Skilled Technicians (MSTs) or Roofers, ensuring they deliver effective and efficient installation, repairs, maintenance, and refurbishment services. This role is a mobile role, working predominantly in the Exeter area. You will ideally be based within a 30 minute commute of this patch.

Key Responsibilities:

• Health and Safety: Support the Property Delivery Team Manager in promoting health, safety, and welfare within the team, ensuring compliance with policies and procedures.
• Team Leadership: Act as the primary point of contact for the team in the absence of the Property Delivery Team Manager, providing technical advice and support.
• Customer Service: Assist in resolving customer complaints, maintaining good relationships with customers, external partners, contractors, and internal colleagues.
• Quality Control: Conduct pre, ongoing, and post-work inspections to ensure high-quality standards are met by both the internal maintenance team and contracting partners.
• Fleet Management: Inspect and audit MST’s/Roofers' vehicles to ensure they are maintained and used correctly and safely.
• Business Support: Assist operational colleagues in resolving difficult problems and support cross-team working to build an ethos of “one team, one purpose.”

Why Join LiveWest:

• Make a Difference: Contribute to the well-being of our customers by ensuring their homes are safe and well-maintained.
• Professional Development: Access ongoing training and development opportunities to enhance your skills and advance your career.
• Collaborative Culture: Work with a dedicated and passionate team committed to delivering high-quality services.

We will consider an application from you if you are looking to work flexibly and this will be discussed at interview stage. This role is being offered on a full time permanent basis working 40 hours per week.

About The Candidate

To be successful in your application for the role of Lead Technician, you will have the essential skills and experience for a level one role and the following role specific skills and experience:

• Technical Expertise: Proven experience in providing technical advice and support to a remote mobile working team in construction and maintenance operations.
• Communication Skills: Ability to build relationships with internal and external partners and stakeholders.
• Industry Knowledge: Strong understanding of quality housing/construction maintenance, repairs, and refurbishment.
• Health and Safety Awareness: Knowledge of health and safety legislation and requirements in construction and maintenance activities.
• IT Skills: Proficient in the use and application of mobile technology.
• Driving Licence: A full, valid UK driving licence is essential.

Qualifications Required:

• Apprenticeship or qualification in a core trade and/or qualified by experience
• Health and safety training (CITB SSSTS, IOSH or equivalent).

Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship.

About The Company

Our Reward and Benefits:

• Company Van: Includes a fuel card for work-related travel.
• Full Kit: Uniform and PPE supplied for your safety and convenience.
• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Priorities your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal. Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers.

We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.

Inclusion at LiveWest: At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellent, and we strive to create an environment where all colleagues can thrive.

We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels. Join us in our mission to create vibrant and inclusive communities.