Lead Technical Program Manager – Digital Channels & Connectivity

Testing Site - JPMC; Lower Blandford St Mary; On-site; GBP 90,000 - 140,000; Full time

Job summary

Testing Site - JPMC is seeking a Lead Technical Program Manager to guide cross-cutting initiatives in Digital Channels & Connectivity within Corporate & Investment Banking - Payments. You will drive complex technology programs, manage resources and budgets, and lead high-performing teams across matrixed agile environments.

The role requires strong stakeholder influence, vendor relations experience, and a proven ability to translate business goals into detailed delivery plans while managing risk

Qualifications

• 5+ years in technical program management leading complex tech projects.
• Advanced stakeholder management to influence cross-functional decisions.
• Experience with vendor products and vendor relations to access shared applications and services.
• Proven track record of managing resources and budgets in agile environments.
• Strong analytical reasoning to break down objectives into tasks.
• Leadership and people management skills.

Responsibilities

• Develop and execute comprehensive project plans with technical requirements, resources, and timelines.
• Identify and mitigate risks and maintain momentum with contingency plans.
• Collaborate with engineering, product, and business stakeholders to define scope and deliverables.
• Use data-driven optimization to improve efficiency and delivery.
• Promote agile methodologies and continuous learning within the team.
• Assess delivery maturity and execution quality across teams.
• Communicate succinctly and influence decision-making.
• Apply hypothesis-driven structured problem solving.
• Facilitate compliance and risk approvals for product rollouts.

Skills

Stakeholder management

Vendor management

Resource & budget management

Analytical reasoning

Leadership & people management

Agile methodologies

Communication skills

Hypothesis-driven problem solving

Education

Bachelor's degree or equivalent in Technology Delivery/PMO

Job description

Leverage your deep technical expertise and leadership to consistently guide cutting-edge projects in cross-cutting programs to success, fostering growth and innovation in a dynamic environment.

As a Lead Technical Program Manager in Digital Channels & Connectivity within Corporate & Investment Banking - Payments, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneouslyeffectively managing resources, budgets, and high-performing teams.Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence business and technology decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of effective plans and risk management strategies, ensuring the highest quality and professionalism in service delivery. You will help unlock efficiency and effectiveness within & across matrixed agile teams.

Job responsibilities

• Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions
• Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum
• Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals
• Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness
• Champion the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team
• Assess and drive up maturity, speed of delivery, and execution quality within & across teams
• Communicate succinctly and impactfully
• Be adept at hypothesis-driven structured problem solving
• Facilitate compliance and risk approval for product and application rollouts in markets

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and stakeholders
• Advanced experience in utilizing technical fluency, including knowledge of vendor products and managing vendor relations, to enable on-demand access to shared pools of applications and services
• Proven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environment
• Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities
• Demonstrated good team building with strong leadership and people management skills

Preferred qualifications, capabilities, and skills

• Demonstrated expertise on driving execution with agility, at scale
• Demonstrated expertise on coaching and large group facilitation
• Familiar with EMEA banking regulatory bodies (e.g. Bank of England, EBA etc.)
• Bachelor's degree or an equivalence in work experience with Technology Delivery and Project Management Office
• Technology risk and controls experience