Lead Technical Consultant - Document Workflow & Automation

Apogee Corporation; West Midlands; Remote; GBP 85,000 - 110,000; Full time

Job summary

Apogee Corporation is seeking a Professional Services Lead Technical Consultant to drive complex enterprise deployments and provide hands-on technical leadership across UK customers. You will lead installations, architect solutions and guide teams through high-profile escalations.

You will work across managed print, document management, intelligent scanning, digital transformation and business automation, including Microsoft Azure and cloud environments.

Qualifications

• Extensive experience delivering enterprise software deployments.
• Strong knowledge of IT infrastructure, Azure and cloud environments.
• Experience in managed print, document management, and digital workflow solutions.
• Background in digital transformation or business automation.
• Experience handling complex technical escalations.
• Confident in engaging with senior client stakeholders.
• Knowledge of pre-sales and the wider sales cycle.
• Experience coaching or mentoring technical colleagues.
• Understanding of change management in customer environments.
• Proactive problem solving and continuous improvement mindset.

Responsibilities

• Lead installation and deployment of complex software solutions across strategic and enterprise customers.
• Provide technical ownership through complex implementations and escalations to resolution.
• Coach and mentor Technical Consultants and Engineers.
• Develop technical capability across the team and maintain relevant certifications.
• Collaborate with Sales, Service, Account Management and other technical teams throughout the customer journey.
• Communicate clearly with customers and internal stakeholders during implementations, incidents and changes.
• Support pre-sales with technical expertise on complex requirements.
• Identify opportunities to improve profitability and efficiency of Professional Services.

Skills

Enterprise deployments

Azure & cloud

IT infrastructure

Print/document management

Digital transformation

Technical escalations

Stakeholder management

Pre-sales knowledge

Coaching & mentoring

Change management

Problem solving

Job description

About Us

Apogee is one of the UK's leading managed workplace services providers and part of HP Inc. We are a people-focused business that invests in career development, wellbeing and creating opportunities for our colleagues to grow. Alongside a competitive benefits package, we support professional development, community volunteering, wellbeing initiatives and employee recognition throughout the year.

We are committed to creating an inclusive workplace where everyone feels valued and supported. As a Disability Confident Employer and Armed Forces Covenant Bronze Award holder, we welcome talent from all backgrounds and are passionate about helping people succeed, whether they are taking the next step in their career or returning to work after a break.

JOB DETAILS

Are you an experienced Technical Consultant who enjoys solving complex problems, leading enterprise deployments and helping others develop their technical capability?

We are looking for a Professional Services Lead Technical Consultant to join Apogee's Professional Services team.

This is a senior, hands-on technical role where you will take the lead on complex and strategic customer implementations, provide expertise during high-profile escalations, and help shape the standards and best practices used across the wider technical team.

You will work across managed print, document management, intelligent scanning, digital transformation and business automation solutions, including deployments within Microsoft Azure and cloud-based environments.

What you will be doing

• Lead the installation and deployment of complex software solutions across strategic and enterprise customers
• Deliver solutions across a variety of customer IT environments, including Microsoft Azure and cloud infrastructure
• Take technical ownership of complex implementations and escalations through to resolution
• Support Technical Consultants and Engineers through coaching, training and technical guidance
• Help develop technical capability across the team, ensuring skills and relevant certifications remain current
• Work with senior customer stakeholders during major implementations, changes and high-profile escalations
• Build and maintain strong technical relationships with software and technology vendors
• Develop best practices and improve technical processes to increase efficiency, quality and customer satisfaction
• Work closely with Sales, Service, Account Management and other technical teams throughout the customer journey
• Provide clear and timely communication to customers and internal stakeholders during implementations, incidents and planned changes
• Support the pre-sales process by providing technical expertise on complex customer requirements
• Identify opportunities to improve the profitability and efficiency of Professional Services delivery

This is a field-based role, with regular travel to customer sites across the UK and occasional travel to our offices in Maidstone, London, Lincoln, Warrington and Bristol for meetings. Typical working hours are Monday to Friday, 08:30 to 17:30, with a one-hour lunch break.

Skills And Experience Required

You will have strong technical consulting experience and be comfortable taking ownership of complex customer environments.

Ideally, You Will Bring

• Experience delivering large-scale or enterprise software implementations
• Strong knowledge of IT infrastructure, Microsoft Azure and cloud environments
• Experience within managed print services, document management, intelligent scanning or digital workflow solutions
• A background in digital transformation or business automation
• Experience supporting complex technical escalations
• Confidence working directly with senior customer stakeholders
• Knowledge of pre-sales and the wider sales cycle
• Experience coaching, mentoring or developing technical colleagues
• An understanding of change management within customer environments
• A proactive approach to problem solving, continuous improvement and customer service

Above all, you will be someone who enjoys combining deep technical expertise with customer-facing consultancy - solving difficult problems, improving the way things are done and helping others succeed.

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