Lead Talent Partner

Harrods; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Benefits package

Job summary

Harrods in London is seeking a Lead Talent Partner to shape and deliver talent acquisition, development and retention strategies for Concession partners, ensuring top calibre candidates are identified and onboarded. You will lead the pre-hire team, manage agency relationships, and work with HR to provide integrated solutions while tracking SLAs and KPIs to drive performance.

This role requires extensive leadership experience in retail or hospitality, strong HR systems knowledge (Workday

Qualifications

• Significant experience within Retail and/or Hospitality environments.
• Strong understanding of the Concessions business model.
• Knowledge of HR systems and data compliance processes, with Workday experience preferred.
• Understanding the employment law and company policy guidelines and how this can impact on recruitment.

Responsibilities

• Facilitate seamless induction of new employees, ensuring timely onboarding in accordance with team SLA standards.
• Develop effective partnerships with Harrods' Own Bought areas that utilise a concession model.
• Provide accurate information and regular reporting to key stakeholders regarding Concession Partnerships processes and activities.
• Collaborate with internal HR functions to deliver integrated and effective solutions.

Skills

People management

HR analytics

Workday

Stakeholder management

Recruitment

Education

HR leadership certification

Tools

Workday

Job description

We have an exciting opportunity for our Lead Talent Partner to join our concession's team within the Talent department here at Harrods. This role will be responsible for shaping and delivering talent acquisition, development and retention strategies that enable our Concession partners to attract, engage and retain exceptional talent.

About the Role

The lead talent partner will lead the pre-hire team and oversee the attraction, assessment and selection of Concession talent, ensuring the highest calibre of candidates are identified and onboarded into Harrods. You will have overall responsibility for managing agency relationships, assessing agency performance, and ensuring all Concession Partner and Agency colleague assessment and onboarding processes are completed effectively and in line with business requirements.

Job Responsibilities

• Facilitate seamless induction of new employees, ensuring timely onboarding in accordance with team SLA standards
• Develop effective partnerships with Harrods' Own Bought areas that utilise a concession model
• Provide accurate information and regular reporting to key stakeholders regarding Concession Partnerships processes and activities
• Collaborate with internal HR functions to deliver integrated and effective solutions

About You

The ideal candidate will have strong people management capability with a proven ability to build and lead high- performing teams as well as Knowledge of HR systems and data compliance processes, with Workday experience preferred. We are looking for someone who has a good understanding of SLAs, KPIs and Balanced Scorecards to measure service delivery and performance as well as a having the ability to build collaborative relationships with HR teams and key business stakeholders. It is important that you have the following:

• Significant experience within Retail and/or Hospitality environments.
• Strong understanding of the Concessions business model.
• Excellent attention to detail while maintaining awareness of the wider business impact.
• Understanding the employment law and company policy guidelines and how this can impact on recruitment.

About Us

Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences. Our Promise to You Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. Uniquely You At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods.

Additional Information

Time Type: Permanent Department: HR Concessions Support (Kate Orlowski)

As one of the world's most prestigious brands, and a highly sought-after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers' expectations and the expectations of each other. To maintain our high standards, we invest as heavily in our people as we do in our products and store. As well as offering an unforgettable experience for our customers, we offer an exciting, challenging and motivating environment for our employees. We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance. Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.