Lead Support Worker – Outreach & Housing Stability

Right There; City of Edinburgh; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Six weeks leave

Buy/sell days

Pension enrolment

Life insurance

Enhanced family leave

Employee assistance program

Job summary

Right There is seeking a Senior Support Worker to lead the Outreach Edinburgh team, delivering person-centred support for people aged 16+ moving into longer-term accommodation or at risk of homelessness.

The role combines team leadership with hands-on practice, coordinating planning, safeguarding and partnerships with local authorities, housing providers and social services, while maintaining professional boundaries on a 24/7 on-call rota.

Qualifications

• SVQ Level 3 in Health and Social Care or equivalent experience.
• Experience supporting vulnerable people, homelessness context preferred.
• Knowledge of housing and welfare benefits.
• Awareness of safeguarding and confidentiality.

Responsibilities

• Lead, support and coach a team of Support Workers.
• Coordinate team meetings, supervision, appraisals, development plans, rota cover and induction.
• Champion person-centred, trauma-informed support and Psychologically Informed Environment principles.
• Lead case management, support planning and risk assessment; ensure records are accurate and used.
• Guide colleagues on housing options, welfare benefits, community resources and complex moves.
• Oversee referrals, safeguarding, complaints, incidents, audits, KPIs and contractual requirements.
• Provide some direct support and participate in the 24/7 on-call rota.

Skills

Team leadership

Coaching

Communication skills

Caseload management

Education

SVQ Level 3 in Health and Social Care

Working towards SVQ Level 3

Tools

Microsoft 365

CRM systems

Job description

Right There is seeking a Senior Support Worker to lead the Outreach Edinburgh team, delivering person-centred support for people aged 16+ moving into longer-term accommodation or at risk of homelessness.

The role combines team leadership with hands-on practice, coordinating planning, safeguarding and partnerships with local authorities, housing providers and social services, while maintaining professional boundaries on a 24/7 on-call rota.