Lead Support Worker

Dimensions; West Suffolk; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading social care organization in Haverhill is seeking a dedicated Lead Support Worker to assist adults with learning disabilities. The successful candidate will demonstrate strong writing and listening skills, manage team rotas, and provide essential personal care. The role offers competitive pay, extensive leave entitlements, and additional benefits including paid training and a pension scheme.

Benefits

30 days annual leave

Pension scheme

Paid training

Employee Assistance Programme

Long Service Awards

Qualifications

• Must hold a full UK manual or automatic driving licence.
• Comfortable supporting personal care and medication administration.
• Able to manage incident reporting and quality assurance.

Responsibilities

• Support adults with learning disabilities in various activities.
• Take lead on rota management and team organization.
• Provide guidance and support for colleagues.

Skills

Strong writing skills

Listening skills

Empathy

Organisational skills

Job description

Lead Support Worker - Haverhill

Full-time | Must hold a full UK manual or automatic driving licence.

We're looking for a confident, compassionate Lead Support Worker to join our team in Haverhill, supporting adults with learning disabilities, autism, and physical mobility needs across eight individual flats. This is a full-time role for someone who leads by example, communicates with empathy and precision, and thrives in a setting where no two days are the same.

You'll be supporting a group of people aged between 30 and 80, each with their own interests, routines, and goals. From church visits and sensory room sessions to shopping trips, zoo outings and evening discos, the people we support enjoy a wide range of interests and you'll play a key role in helping them stay connected to family, friends, and their community. Support is typically 1:1, with occasional 2:1 in the community, and you'll need to be flexible to help people get to appointments and social events.

As Lead Support Worker, you'll take the lead on rota management, inputting rotas electronically and helping the team stay organised and responsive. You'll support with incident reporting, system updates and quality assurance, and attend health and safety or organisational meetings as needed. You'll also be a key point of support for your colleagues, offering guidance, helping with training, and modelling best practice in everything.

Strong writing and listening skills are essential, as is confidence using systems and recording information clearly. You'll need to feel comfortable supporting with personal care (from prompting to full support), hoist use, wheelchair support, medication administration and meal planning. Shift patterns vary, with a mix of early and late shifts, typically 7am-2pm or 2pm-9pm and occasional longer days. There are no sleep-ins or regular night shifts required.

The Rewards

As well as competitive pay and job satisfaction, you'll also benefit from:

• 30 days annual leave entitlement, pro-rata, (including bank holidays), rising to a maximum of 35 days.
• Pension scheme, including a money purchase scheme with employee and employer contribution.
• Discounts and cashback on the high street and online shopping through Rewarding Dimensions.
• Paid training with financial bonuses for completion of awards and diplomas.
• Free access to the Employee Assistance Programme with a 24/7 helpline for advice and support, also available to partners and immediate family.
• Recognition and financial bonus every five years through our Long Service Awards.
• Opportunity to purchase Simply Health, a discounted health and dental cover scheme.
• Bike to work scheme and season ticket loans.
• £200 recommend a friend scheme.

If you have any questions and would like to discuss the role in more detail, please call the resourcing team on 0300 303 9150.

An enhanced DBS disclosure will be required for this role, the cost of which will be incurred by Dimensions.

We welcome applications from everyone who has the right to work in the UK, and value diversity in our workforce.

As Disability Confident Leaders, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy - Dimensions has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training, and career development of disabled employees.

We now have British Sign Language (BSL) translated videos for all of our recruitment communications.

We are an equal opportunities employer and welcome applications from all suitably qualified persons.