Lead Support Worker

Home Group; Ipswich; On-site; Part time

Job summary

Join a leading organization as a Lead Support Worker in Ipswich, where you'll empower customers with complex mental health needs to live independently. This part-time role offers flexibility and the chance to make a significant impact in your community. Enjoy great benefits including a health cash plan and generous leave. Be part of a supportive team that values diversity and personal growth.

Benefits

34 days leave including bank holidays

Health cash plan

800+ high street discounts

Career growth opportunities

Qualifications

• Experience creating person-centred support plans.
• Ability to work on own initiative and remain calm under pressure.

Responsibilities

• Support customers with identified needs and daily activities.
• Coordinate and assess customer referrals.
• Lead with new referrals and prepare necessary paperwork.

Skills

Collaboration

Detail Orientation

Resilience

Education

Experience in supported housing

Experience in mental health

Job description

Lead Support Worker
Ipswich, Suffolk
Temporary (until end of Oct 2025), part time (32.5 hpw)
Pay £13.21 to £13.63 per hour plus great benefits including Health Cash Plan!
Home, a place where you belong
Want to be part of a team that really cares and empowers you to help change a customer’s life for the better? As one of our Lead Support Workers, you’ll be at the heart of supporting our customers who have complex mental health needs to develop their skills to live more independently in the community. You’ll make a big difference each day as you help our customers achieve their hopes and aspirations. Amazing we know!
Typical day as a Lead Support Worker (known by us as Support Coordinator)
- You’ll be supporting customers with their identified support needs such as helping with cleaning, paying bills, community activity and appointments. You could be supporting customers to learn skills such as making meals, shopping, budgeting, maintaining their tenancy and moving onto independent accommodation when they are ready.
- You might be arranging an inhouse cooking group, BBQ or an activity in the community such as a trip to Felixstowe for Fish and Chips.
- You’ll also take the lead with a new referral and preparing paperwork along with arranging visits and assessments.
- You'll support customers with severe and enduring mental health, who may also have a substance misuse issue, a mild learning disability or s upporting them at times of crisis.
Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!
You bring
- A passion and experience of support customers to live their best life, working collaboratively, with an eye for detail.
- Experience of creating person-centred support plans and supporting colleagues in working to work to the plans.
- Experience of coordinating and assessing customer referrals.
- The ability to work on your own initiative, remain calm under pressure and have a resilient approach.
- The experience of working in a supported housing/ mental health/ substance misuse/ learning disability/ autism background
- To get from A to B, when working in services and for on call, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship toexternalcandidates for this role.This remains under regular review.
Our team
Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!
Job details
- Where we’re flexible with you, we do need to meet the needs of our customers. That may mean adapting your start or finishing times on occasion.
- There is a rolling rota, working days, evenings, weekends and bank holidays. Shifts are typically 9am to 5pm or 6pm, 2pm to 11pm, sleep in 7am to 3 or 4pm.
- Although you’ll spend some time lone working, we do get together regularly in the daytime for training and team meetings.
- Able to use technology for creating and updating support plans, complete online learning and to collaborate with colleagues.
- You’ll need an Enhanced DBS check done and we pay for that.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!
What’s in it for you?
- 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, and time off for volunteering too!
- Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
- Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
- We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
- Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
- Learn more about our benefits on our website.
Find out more
Click APPLY NOW to see our Support Coordinator Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.
Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at [e-mail]