Lead Support Worker

Morgan Hunt; City Of London; On-site; GBP 34,000 - 38,000; Full time

Job summary

Thames Reach currently seeks an experienced Lead Support Worker to join the Mobile Intervention Support Team (MIST) in London during a particularly busy period. You will help clients move from temporary accommodation to stable housing and support the team with high caseloads while ensuring quality case management.

Ideal candidates will have homelessness sector experience and be confident liaising with commissioners and partner agencies.

Qualifications

• Experience in homelessness, supported accommodation, outreach or resettlement.
• Experience holding a complex caseload.
• Strong understanding of move-on and housing pathways.
• Confident working with commissioners and external agencies.
• Reliable, organised and able to hit the ground running.
• Strong communication and case-management skills.

Responsibilities

• Manage a caseload of clients with complex needs.
• Support clients living in temporary accommodation.
• Develop and monitor move-on plans.
• Support around substance misuse, mental health, immigration and housing.
• Liaise with commissioners and partner agencies, providing updates on client progress.
• Maintain accurate case notes and support plans.
• Identify and manage safeguarding/risk issues.
• Provide experienced support to the wider team during a busy period.

Skills

Homelessness experience

Complex caseload

Move-on & housing pathways

Liaising with commissioners

Strong communication

Organised & reliable

Job description

Lead Support Worker - Mobile Intervention Support Team (MIST)

Location: London

Start: 2nd November 2026

Duration: Temporary ongoing

Rate: £18 PAYE + Holiday Pay

The Role

Thames Reach are looking for an experienced Lead Support Worker to join the MIST team during a particularly busy period.

MIST supports clients moving into temporary accommodation (TA), helping them stabilise their circumstances and progress towards move-on and sustainable housing.

With the City opening new temporary accommodation, the team is expecting a significant increase in workload. We're therefore looking for someone reliable, experienced and confident who can hit the ground running and provide additional support during this busy period.

Key Responsibilities

• Manage a caseload of clients with complex needs
• Support clients living in temporary accommodation
• Develop and monitor move-on plans
• Support around substance misuse, mental health, immigration and housing
• Liaise with commissioners and partner agencies, providing updates on client progress
• Maintain accurate case notes and support plans
• Identify and manage safeguarding/risk issues
• Provide experienced support to the wider team during a busy period

You’ll Need

• Experience in homelessness, supported accommodation, outreach or resettlement
• Experience holding a complex caseload
• Strong understanding of move-on and housing pathways
• Confident working with commissioners and external agencies
• Reliable, organised and able to hit the ground running
• Strong communication and case-management skills

Ideal for an experienced Homelessness Support Worker, Lead Worker, Resettlement Worker, Outreach Worker or Floating Support Worker.

Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.