Lead Solution Engineer (f/m/d)

Taktile; London; On-site; GBP 45,000 - 85,000; Full time

Job summary

An innovative firm is seeking a Solution Engineer to drive customer success and optimize decision-making processes. In this role, you'll collaborate with sales teams to ensure clients derive maximum value from the software, guiding them through their journey from adoption to renewal. You'll leverage your expertise in Python and customer relationship management to build strong connections with stakeholders across various levels. This is a unique opportunity to make a significant impact in an early-stage company while working with cutting-edge technology in the financial services sector. If you're passionate about tech and customer success, this role is perfect for you.

Benefits

Self-development budget

Flexible home office setup

Top-of-market compensation package

Access to experienced mentors

Flat hierarchy and direct communication with founders

Qualifications

• 5+ years in Solution Engineering or as a Technical Customer Success Manager.
• Strong understanding of REST APIs and data analytics.

Responsibilities

• Translate customer needs into impactful use cases using Taktile.
• Lead proof-of-value projects and communicate value to stakeholders.

Skills

Customer Relationship Management

Project Management

Python Programming

REST APIs

Data Analytics

Education

Bachelor's Degree

Master's Degree

Tools

Taktile's Decisioning Platform

Statistical and Machine Learning Models

Job description

About the role

Taktile exists to create value for organizations through smarter and safer decisions at scale. Our goal is to become the world's leading software provider for automated decision-making in the financial services industry and, to date, our software has been used by our customers to power over 1,000,000 critical business decisions every day.

Taktile is based in Berlin, London, and New York City. We’re backed by some of the world’s leading investors and show great traction with scale-ups and large enterprises across the financial services and insurance industry. We are looking to build on this success by growing our sales team, professionalizing our go-to-market, and acquiring more customers.

That’s where you come in.

As a Solution Engineer, you are core to our mission of transforming our customer's decisioning infrastructure to enable them to optimize and automate complex and mission-critical business decisions. You will work in partnership with Taktile's Sales Team and ensure our customers get value from Taktile throughout their entire lifecycle. You are a trusted advisor to our customers and help them achieve their strategic goals and realize value by using Taktile in their decisioning tech stack.

If you are passionate about state-of-the-art tech products, have gathered a few years of experience working with Python and customers, and enjoy working as part of an awesome team that empowers you to grow, then we think you'll love this job!

ABOUT YOU

• You know how to build strong customer relationships with stakeholders across different levels of seniority, including both technical stakeholders (e.g. Principal Engineers, Data Scientists) and business stakeholders (e.g. Risk Managers, Credit Analysts).
• You are curious and customer-centric. You enjoy learning about our customers’ and prospects’ businesses and helping them solve challenges.
• You can plan and manage project scope, expectations, and timelines. You will need to manage multiple projects across customers that will be at different parts of their journey with Taktile.
• You are humble and have a growth mindset, with a willingness to learn new skills and methodologies and bring best practices into our business.
• You are collaborative and work well with your peers in Marketing, Sales, Product, Engineering, and the Customer Success team.
• You are creative and proactive - you’re always looking for ways to stand out with customers and prospects.
• You have excellent written and spoken English.

What You'll Do

• You discover and translate customers' strategic priorities and problem statements into high-impact use cases leveraging Taktile during the sales process and throughout the entire customer value journey including adoption, expansion, and renewal.
• You build demos, support our sales team and customers in building business cases, and design and scope proof of value projects which demonstrate the value Taktile delivers for the customer within a short amount of time.
• You collaborate with partners and customers to design and build solutions in Taktile's Decisioning Platform.
• You lead proof-of-value projects and can communicate the value opportunity of a full implementation and the corresponding strategic roadmap to senior stakeholders up to C-level executives.
• You onboard and work with various of our customers' teams (domain experts, product, engineering, data science) to help them solve real-world problems. You understand people and technology, and are proficient in writing and testing Python code and committed to providing an excellent experience and fast time to value to Taktile’s customers.
• You will work with product management to translate your knowledge of customer problems into product insights to shape Taktile's product roadmap.
• You will create re-usable collateral, best practices & tools to help scale your knowledge and expertise across the solution engineering function.
• You lead the discovery for new use cases and implement them on the platform to assess product-solution fit. You provide feedback to our product team and share results of your discovery with go-to-market functions.

Ideal, But Not Required

• Live for Customer Value: You have at least 5+ years of experience working within Enterprise / "high touch" Solution Engineering, as a technical Customer Success Manager / Engineer in a B2B SaaS company or as (Technical) Senior Consultant.
• Technical expertise: You have a general understanding of REST APIs (design, integration, authentication).
• Data & Analytics: You have experience in applying and optimizing statistical and machine learning models to solve business problems. You are familiar with the state-of-the-art data & analytics tech stack and workflow automation platforms which helps you creatively solve your customers' automation and optimization problems.
• Business domain expertise: You have acquired domain expertise in the financial services industry (banking, insurance, capital markets, payments, etc.).

Our Offer

• Work with colleagues that lift you up, challenge you, celebrate you, and help you grow. We come from many different backgrounds, but what we have in common is the desire to operate at the very top of our fields. If you are similarly capable, caring, and driven, you'll find yourself at home here.
• Make an impact and meaningfully shape an early-stage company.
• Experience a truly flat hierarchy and communicate directly with founding team members. Having an opinion and voicing your ideas is not only welcome but encouraged, especially when they challenge the status quo.
• Learn from experienced mentors and achieve tremendous personal and professional growth. Get to know and leverage our network of leading tech investors and advisors around the globe.
• Receive a top-of-market equity and cash compensation package.
• Get access to a self-development budget you can use to e.g. attend conferences, buy books, or take classes.
• Use the equipment of your choice including meaningful home office set-up.

Our Stance

• We're eager to meet talented and driven candidates regardless of whether they tick all the boxes. We're looking for someone who will add to our culture, not just fit within it. We strongly encourage individuals from groups traditionally underestimated and underrepresented in tech to apply.
• We seek to actively recognize and combat racism, sexism, ableism, and ageism. We embrace and support all gender identities and expressions and celebrate love in its many forms. We won't inquire about how you identify or if you've experienced discrimination, but if you want to tell your story, we are all ears.

About us

Taktile is building the world's leading software platform for running critical and highly-automated decisions. Our customers use our product to catch fraudsters, prevent money laundering, and expand access to credit for small businesses, among many other use cases. Taktile is already making millions of such decisions across the globe every day.