Lead Software Engineer - ServiceNow Platform AO

JPMorgan Chase & Co.; Lower Blandford St Mary; On-site; GBP 80,000 - 120,000; Full time

Job summary

JPMorgan Chase & Co. in the United Kingdom is seeking a Lead Software Engineer / Application Owner within the ServiceNow Platform team.

You will partner with the Data Governance Lead to ensure platform governance, data quality, confidentiality, integrity, and retention policies are applied across NowPlatform components. You will oversee design, development, and testing of platform solutions, guiding engineers through complex security and compliance requirements while enabling scalable, reliable

Qualifications

• Senior Stakeholder management skills.
• Knowledge of the data lifecycle and data management functions.
• Understanding of architectural principles and application asset management.
• Analytical mind-set, strong attention to detail.

Responsibilities

• Be the point of contact for firm-wide assessments and audit activities (SOX/SOC1).
• Track Harmony/FARM breaks and Core Audit Issues remediation activities.
• Oversee asset registration and compliance (SEAL, API Store).
• Own application artifacts (HLDD, Harmony, JADE).
• Manage control requirements and evidence (AO Comms, ERMA, FARM, CORE, Response Central).
• Coordinate with Architecture, Controls, Product.
• Handle provisioning, deprovisioning and approvals for access management (MTH, Smart Approval, Functional IDs, Digital Certificates).
• Partner with ServiceNow Core Product teams to support new capabilities on the platform.
• Ensure on-platform data classification aligns with PI/CI data guidelines.

Skills

Senior Stakeholder management

Data lifecycle and data management

Architectural principles

Analytical mind-set

Job description

As a Lead Software Engineer / Application Owner at JPMorgan Chase within the ServiceNow Platform team, you will be working closely with the ServiceNow Integrations Application Owner / Data Governance Lead to manage and be accountable for all aspects of application governance for the platform promoting compliance with firm-wide standards including data quality/confidentiality/integrity/retention, control procedures and access management etc.

As an Application Owner at JPMorgan Chase within the Infrastructure Platforms Digital Workflows team, you are part of an agile team that works to enhance, design, and deliver the NowPlatform Platform solutions in a secure, stable, and scalable way. As a member of a NowPlatform engineering team, you will have oversight and direction over solutions through the design, development, and technical troubleshooting of multiple components within a technical product, application, or system, while gaining the skills and experience needed to grow within your role.

Job responsibilities

• Be person on point for firm-wide assessments and internal/external (SOX/SOC1) audit activities
• Keep track of Harmony/FARM breaks/Core Audit Issues remediation activities.
• Asset registration and compliance (SEAL, API Store)
• Ownership of application artifacts (HLDD, Harmony, JADE)
• Control requirements and evidence management (AO Comms, ERMA, FARM, CORE, Response Central)
• Coordination with stakeholders (Architecture, Controls, Product)
• Access management related provisioning, deprovisioning and approvals (MTH, Smart Approval, Functional IDs, Digital Certificates)
• Partner with different ServiceNow Core Product teams to support development and testing new/existing constructs for new capabilities on the platform
• Ensure all on-platform data (including metadata) is appropriately classified in line with PI / CI data classification guidelines
• Ensure all off-platform data usage is appropriate by liaising with upstream and downstream integration partners documenting data sourcing contracts in line with firm-wide data sourcing principles
• Manage data retention compliance with firm-wide records management policies
• Review and remediate access and entitlement related requirements and exceptions ensuring compliance with policy
• Adds to team culture of diversity, equity, inclusion, and respect

Required qualifications, capabilities, and skills

• Senior Stakeholder management skills
• Knowledge of the data lifecycle and data management functions
• Understanding of architectural principles and application asset management
• Analytical mind-set, strong attention to detail

Preferred qualifications, capabilities, and skills

• ServiceNow implementation & data model knowledge highly desirable, but not essential as training and qualification will be provided
• Understanding of IT Service Management / IT Operations Management / IT Asset Management concepts desirable
• Experience with statistical data analysis and ability to determine appropriate tools to perform analysis