Lead Software Engineer - ServiceNow

J.P. Morgan; Bournemouth; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Lead Software Engineer to join their Employee Experience team. This role involves enhancing and delivering trusted technology products while driving innovation within an agile environment. You'll be responsible for developing high-quality production code, troubleshooting technical issues, and mentoring junior developers. If you are passionate about software engineering and eager to make a significant impact, this opportunity offers a dynamic and collaborative workplace where your contributions will be valued.

Qualifications

• Formal training or certification on ServiceNow platform concepts.
• Demonstrated expertise in at least two ServiceNow Modules.

Responsibilities

• Develops secure high-quality production code and debugs code written by others.
• Leads evaluation sessions with external vendors and internal teams.

Skills

JavaScript

Glide scripting

HTML

CSS

Angular

Problem-solving

Communication

Education

ServiceNow certification

Tools

ServiceNow

Job description

We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.

As a Lead Software Engineer at JPMorgan Chase within the Employee Experience team, youare an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.

Job responsibilities

• Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Develops secure high-quality production code, and reviews and debugs code written by others
• Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
• Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
• Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture
• Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
• Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture
• Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies
• Adds to team culture of diversity, equity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on ServiceNow platform concepts and proficient applied experience
• Demonstrated expertise in at least two ServiceNow Modules
• Proficient in scripting languages (JavaScript, Glide scripting) and front-end technologies (HTML, CSS, Angular).
• Has experience working on system integrations between ServiceNow and other applications using REST API.
• Strong analysis, problem-solving, and decision-making skills
• Can debug issues and find new ways of proactive monitoring to ensure platform stability.
• Ability to mentor junior developers, fostering a collaborative and innovative team environment.
• Strong communication skills should be able to clarify requirements with stakeholders and well as work collaboratively with the team.

Preferred qualifications, capabilities, and skills

• HR Service Delivery module experience
• Service portal experience
• ServiceNow Certifications