Lead Site Reliability Engineer

Hackajob Ltd; Milton; On-site; GBP 110,000 - 140,000; Full time

Job summary

JPMorgan Chase is seeking a Lead Site Reliability Engineer to shape the reliability of our applications across hybrid on-prem and cloud environments. You will lead a team, drive resiliency design reviews, and mentor engineers while delivering scalable Opentelemetry pipelines.

The role requires deep expertise in observability, container orchestration, and SRE best practices, with the ability to influence across stakeholders and guide large-scale production systems.

Qualifications

• Formal training or certification on software engineering concepts and advanced applied experience.
• Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices.
• Fluency in at least one programming language such as Java, Python, Go, etc.
• Proficiency and experience in observability and telemetry collection.
• Proficiency in CI/CD tools and automation.
• Experience with container and container orchestration.
• Hands-on experience with OpenTelemetry collectors in production environments.
• Ability to expand and collaborate across different levels and stakeholder groups.

Responsibilities

• Demonstrates and champions site reliability culture and practices within the team.
• Leads initiatives to improve reliability and stability using data-driven analytics.
• Collaborates to define service level indicators and objectives with stakeholders.
• Maintains technical expertise across domains and solves bottlenecks.
• Acts as the main incident contact to resolve issues swiftly and reduce impact.
• Documents and shares knowledge across the organization.
• Designs and maintains OpenTelemetry pipelines in hybrid environments.
• Supports telemetry ingestion and export to backends for monitoring.
• Migrates legacy telemetry to OpenTelemetry while preserving stability.

Skills

Reliability engineering

SRE best practices

Programming languages

Observability

CI/CD

Containers / Kubernetes

OpenTelemetry

Cross-team collaboration

Tools

Grafana

Dynatrace

Prometheus

Datadog

Splunk

Elasticsearch

Terraform

GitLab

Docker

Kubernetes

Job description

hackajob is partnering directly with JPMorganChase to hire for this role.

JOB DESCRIPTION

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability.

As a Lead Site Reliability Engineer at JPMorgan Chase within the Commercial & Investment Bank, youhold a leadership role in your team, demonstrate strong knowledge across multiple technical domains, and advise others on the technical and business issues facing them. Take lead and conduct resiliency design reviews, break up complex problems into digestible work for other engineers, act as a technical lead for medium to large-sized products, and provide advice and mentoring to other engineers.

Job responsibilities

• Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team
• Leads initiatives to improve the reliability and stability of your team's applications and platforms using data-driven analytics to improve service levels
• Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers
• Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology-related bottlenecks in your areas of expertise
• Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly to avoid financial losses
• Documents and shares knowledge within your organization via internal forums and communities of practice
• Design, implement, and maintain operational reliability for large-scale Opentelemetry pipelines on hybrid on-prem/cloud environments.
• Support telemetry ingestion, processing, and export to backends such as InfluxDB, Prometheuse, Elasticsearch, OpenSearch optimizing for performance, real-time monitoring, logging, and alerting.
• Assess, refactor, and incrementally migrate custom legacy telemetry collection code to standardized OpenTelemetry instrumentation, reducing technical debt while maintaining system stability.

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and advanced applied experience
• Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices with the ability to implement these practices within an application or platform
• Fluency in at least one programming language such as (e.g., Java, Python, Go, etc.)
• Proficiency and experience in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, Elasticsearch, etc.
• Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.)
• Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.)
• Hands-on experience with the design, deployment, and operation of OpenTelemetry collectors in production environments, focusing on technical aspects such as configuring, optimizing, and troubleshooting OTLP endpoints and receivers.
• Ability to expand and collaborate across different levels and stakeholder groups

Preferred qualifications, capabilities, and skills

• Knowledge of distributed tracing, metrics, and logging best practices.
• Certification in AWS, Kubernetes, or relevant technologies.
• Proven track record in system health monitoring, capacity management, and blameless postmortems for high-availability services
• Deep understanding of distributed system design principles, networking (TCP/IP, DNS, load balancing), Linux internals.
• Contributions to open-source observability or telemetry projects.
• Experience working with agent control planes and management protocols. Hands-on knowledge of OpAMP is highly desirable.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit ourFAQsfor more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

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