Lead Shift Manager, Logistics & Team Growth

GXO Logistics, Inc; Newtownabbey; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Dental insurance

Pension scheme

GP service

Life assurance

Employee assistance programme

MyBenefits discounts

Cycle to work

Cashback cards

Savings scheme

Job summary

GXO is recruiting for a Shift Manager to join our TJX operation in Mallusk. This full-time role leads a small team of 8 colleagues and manages day-to-day operations, safety, service levels and customer relationships. Reporting to the General Manager, you will balance hands-on operational management with people leadership to deliver performance targets and transport compliance while fostering a high-performance culture.

Qualifications

• Must have proven leadership and people-management skills in a senior operational role.
• Experience managing customer relationships and service levels in a fast-paced environment.
• Strong commercial and financial awareness with ability to monitor KPIs and drive improvement.

Responsibilities

• Provide leadership for safe, efficient and profitable operation of the site and deliver objectives.
• Lead and develop site colleagues to build a high-performance, accountable culture.
• Manage customer relationships as the primary site contact to ensure high levels of service.
• Drive operational performance by monitoring productivity, service levels, quality, and KPIs with improvement initiatives.
• Ensure health and safety and transport compliance while promoting a strong safety culture.

Skills

Leadership

People management

Customer relationship management

Operational excellence

Education

CPC in Transport Operations

Job description

GXO is recruiting for a Shift Manager to join our TJX operation in Mallusk. This full-time role leads a small team of 8 colleagues and manages day-to-day operations, safety, service levels and customer relationships. Reporting to the General Manager, you will balance hands-on operational management with people leadership to deliver performance targets and transport compliance while fostering a high-performance culture.