Lead Service & UX Designer — AI-Driven Experiences

Tangity; Greater London; On-site; GBP 85,000 - 110,000; Full time

Job summary

Tangity, part of NTT DATA, is seeking a Lead Service Designer with UX ability to advance our Customer Experience and Service Design capabilities. You will shape proposals, drive engagements, and collaborate with our design and technology teams to create employee, customer, and user experiences.

You will lead projects with senior stakeholders, coach junior designers, and bring a human-centered perspective to AI-enabled transformation while advancing service design practices across the

Qualifications

• Experience as lead service designer with UX capability.
• Ability to lead projects with senior stakeholders and multiple designers.
• Strong coaching skills to grow junior team members.
• Experience shaping proposals, workshops and client engagements.

Responsibilities

• Be a consultant to drive change with stakeholders and guide the team.
• Lead projects combining service design, user research, analytics and product design.
• Shape project plans, client workshops, and engagement roadmaps.

Skills

Service design

UX ability

Stakeholder engagement

Project leadership

Coaching junior team

Research synthesis

Data analysis

AI-enabled design

Communication

Job description

Tangity, part of NTT DATA, is seeking a Lead Service Designer with UX ability to advance our Customer Experience and Service Design capabilities. You will shape proposals, drive engagements, and collaborate with our design and technology teams to create employee, customer, and user experiences.

You will lead projects with senior stakeholders, coach junior designers, and bring a human-centered perspective to AI-enabled transformation while advancing service design practices across the