Lead Service Designer, Everyday Banking Platform (12-Month FTC)

Lloyds Bank plc; London; Hybrid; GBP 90,000 - 107,000; Full time

Job summary

Lloyds Bank plc is seeking a Lead Service Designer for their Everyday Banking platform in London. This role is pivotal in shaping seamless digital customer experiences and requires strong leadership and communication skills. A generous salary is offered along with flexible working options and a comprehensive benefits package.

Benefits

Generous pension contribution up to 15%

Discretionary annual performance-related bonus

Share schemes including free shares

30 days holiday plus bank holidays

Wellbeing initiatives and generous parental leave policies

Qualifications

• Highly motivated and proactive with strong relationship building skills.
• Experience in research methods and exceptional communication skills.
• Highly experienced in design thinking methods.

Responsibilities

• Lead the experience design team and develop an experience-led product vision.
• Facilitate workshops and discussions to define business needs.
• Collaborate with designers, product owners, and engineers.

Skills

Service Design

Agile Methodology

Communication

Problem Solving

Design Thinking

Job description

Lead Service Designer, Everyday Banking Platform (12-Month FTC) page is loaded

Lead Service Designer, Everyday Banking Platform (12-Month FTC)

Apply locations London time type Full time posted on Posted 2 Days Ago time left to apply End Date: July 12, 2025 (12 days left to apply) job requisition id 134324

End Date

Friday 11 July 2025

Salary Range

£90,440 - £106,400

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

Lloyds Banking Group is the UK’s leading bank with over 30m customers and its biggest digital bank, with over 20 million active online customers. We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years.

We serve millions of customers every day, from individuals and families to large businesses and corporations. This means we’re well - placed to help Britain prosper by shaping the way we spend, save and borrow.

Job Description

JOB TITLE: Lead Service Designer (12-Month FTC)

LOCATION: London
SALARY: £90,440 - £106,400
HOURS: Full Time
DURATION: 12-Month Fixed-Term Contract

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the London office.

About this opportunity
We have 2 opportunities for senior roles in the Everyday Banking Design team. Whileboth roles are listed here under the titleLead Service Designer; one will be a Squad Lead who'll lead the Experience Design team for one of our flagship Labs (this includes line management responsibility); the other is for a Lead Service Designer / Experience Strategist who'll be hands-on with leading work and spearheadingthe development of an experience-led product vision for their Lab.

We’re looking for people who lead the way in creating seamless digital experiences for our customers, to build advocacy and advance the practice of Service Design across the Group.

As a Lead Service Designer, you’ll work within our team of designers, researchers and strategists from diverse backgrounds who work across all areas of the organisation.

You’ll be comfortable in all aspects of service design – from needs definition, journey mapping, blueprinting and storytelling to facilitating workshops and being the subject matter expert in design thinking methods, using evidence to influence internal customers.

You’ll love your craft and enjoy developing others across the business. Whether that’s advocating for Service Design with product teams, defining new ways of working together more effectively or helping evolve the craft.

You’ll also be:

• Working effectively and confidently as part of agile teams to help uncover priorities, visualise outcomes, and define scope.
• Facilitating workshops and discussions with internal customers, making sure the business context, needs and risks are properly understood, and that key decisions are well informed.
• Communicating with colleagues and internal customers to manage expectations and incorporate multiple perspectives when defining solutions.
• Researching and documenting current - state services and experiences and communicate future -state services.
• Leading others to make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints.
• Taking ownership for your own and others’ development and help them to succeed through coaching and mentoring.
• Collaborating closely with other designers, product owners, and engineers.
• Being an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys.

What you'll need

You’ll be a highly - motivated, proactive and driven approach to achieving individual and collective goals couples with the ability to cultivate an environment that encourages innovation and continuous improvement.

You’ll have strong relationship building skills, who can use empathy to find opportunities to bring people together and will be credible when dealing with senior audiences; with the confidence to provide a healthy challenge where appropriate.

Additionally you’ll have a calm and resilient approach when under pressure, and the ability to proactively identify new or potential risks and respond to emerging priorities.

You’ll also have;

• An innovative approach to problem solving, and the skill to bring others on the journey with them and encourage their input.
• Exceptional communication skills and prowess in effectively communicating ideas, issues, and implications to senior, technical and non - technical audiences.
• Experience in research methods to inform design choices.
• Highly experienced in ‘design thinking’ methods and being able to facilitate with confidence

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• A discretionary annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?Apply today and find out more!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

About Us

With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.

Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.

For more Flexible Working Options please use the free text search, e.g. job sharing, variable hours, to identify relevant matches.